Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

Jade Currie

Area Manager
Rockhampton,QLD
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Jade Currie

Summary

I am a goal-oriented Customer Experience Manager with 10 years of experience in leadership roles. I have a daily focus on the details to drive to help employees succeed in achieving utilizations & customer satisfaction scores. Always provide 6 star customer experience, who is dedicated to providing mentoring to staff while cultivating a productive profitable working environment.

Overview

20
years of professional experience
1
Language

Work History

Sixt Australia
Rockhampton, QLD

CQ Area Manager
12.2021 - Current

Job overview

  • Developed and maintained respectful, courteous and effective working relationships with businesses and demonstrated willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Assist staff in ways to motivate and strengthen their success in achieving monthly company set targets.
  • Assist with day-to-day operations, working efficiently and productively with all team members in the CQ Region while still maintaining the leadership role
  • Attention to detail to resolve problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple locations
  • Learning and adapting quickly to new technology and software applications for our new Car Rental Program
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Always applying Management compliance to keep the organization operating within legal and CI guidelines.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Thrifty Car Rental
Rockhampton, QLD

CQ Area Manager
12.2015 - 12.2021

Job overview

  • Developed and maintained courteous and effective working relationships with my teams.
  • Provided professional services and support in a dynamic work environment.
  • Learned and adapted quickly to process requirements from a franchise environment to a corporate identity within the same BRAND
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated a high level of understanding organisational P&L breakdowns and KPI requirements
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked flexible hours across night, weekend and holiday shifts.

Central Car & Truck Rental Pty Ltd T/a Thrifty
Rockhampton, QLD

Accounts Manager
05.2003 - 08.2015

Job overview

  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Identified partnership opportunities and established favorable business connections.
  • Generated financial and operational reports to assist monthly submission requirements to our Corporate HQ
  • Forecasted peaks in the rental trend and recommended placement of fleet to maximise productivity
  • Managed payroll operations for team of 15-20 employees.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Balanced and organized daily reconciliations of cash handling, POS and credit card transactions.
  • Replenished sales floor merchandise
  • Assisted customers with prompt and polite support in-person and via incoming calls, to provide information, features and benefits to the service or vehicle requirement of our client.
  • Developed lesson plans, instructional materials and written practice tests for new employees
  • Provided coaching and mentoring to employees.
  • Worked in Various roles with the business space to cover roster care in different locations with the franchise area.

Education

Rockhampton State High School
Rockhampton, QLD

High School Diploma
12.1991 - 12.1991

Skills

20 Years Experience in Car Rental Industry

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Accomplishments

My most recent professional accomplishment to date is providing Profitable Branches within my area during the COVID-19 Pandemic. The travel industry was heavily impacted and still recovering but with the small dedicated team members and adapting the change in working style my team have each year provided a profit.


My personal accomplishment is my 4 beautiful healthy children.

Availability
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Timeline

CQ Area Manager

Sixt Australia
12.2021 - Current

CQ Area Manager

Thrifty Car Rental
12.2015 - 12.2021

Accounts Manager

Central Car & Truck Rental Pty Ltd T/a Thrifty
05.2003 - 08.2015

Rockhampton State High School

High School Diploma
12.1991 - 12.1991

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Jade CurrieArea Manager