JADE D` ALLINCOURT
Maroubra,NSW
Summary
Personable and energetic individual with passion for creating welcoming environments. Possesses solid understanding of customer service principles and expertise in managing daily operations and inventory control. Committed to enhancing guest experiences and driving business growth through exceptional service and efficient management.
Overview
9
9
years of professional experience
Work History
Venue Manager
Kazzi Beach Greek
07.2024 - 12.2024
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
Cafe manager
Xs Espresso
02.2023 - 07.2024
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Group Manager
The Grumpy Baker
01.2021 - 02.2023
- Managing 7 cafes
- Optimized resource allocation by identifying underutilized assets and reallocating them effectively within the organization.
- Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
- Implemented training programs to improve staff skillsets, enhancing overall productivity and job satisfaction.
- Managed budgets for various projects, consistently meeting financial targets while maintaining high-quality output.
Store manager
Nudefish Pokebowl
01.2020 - 01.2021
- Managed staff rostering for 12 personnel
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
Cafe manager
The London coffee
01.2019 - 01.2020
Cafe manager
Archies Cafe Co
01.2019 - 01.2020
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Pass Master
The tropic
01.2018 - 01.2020
- Company Overview: beachside Burleigh Pavilion
- Managed staff and ensured work, rest ratios and task delegation was appropriate
- Performed opening and closing duties as required
- Ensured standards of hygiene were maintained and that the establishments complied with health and safety regulations
- Beachside Burleigh Pavilion
Assistance manager
Guzman y Gomez
01.2017 - 01.2019
- Managing people
- Customer service
- Orders for the restaurant
- Sales and training
Supervisor and Food & Beverage Attendant - Function
Turf Club
01.2016 - 01.2018
- Weddings, concerts, corporate meetings, dinners etc
Education
Advanced Diploma - Hospitality Management
Pacific Training
01.2020
Diploma - Human Resources
Academique
01.2019
Diploma - Business
EIP
01.2018
Diploma - Leader and Management
EIP
01.2018
RSA - Responsible Service of Alcohol
01.2015
Skills
- Ability to maintain cover stories
- Training and mentoring
- Writing and verbal communication
- Strategic planning
- Decision-making
- Exceptional customer service
- Teamwork and collaboration
- Professional attitude and work ethic
- Managing operations and efficiency
- Excellent attention to detail
- Time management
- Friendly and outgoing
- Barista skills mastery
Skills And Personal Attributes
Coming from a background in customer service, I am very attentive to people's needs. Ambitious and a demonstrated ability to sell and exceed goals. I have always worked well in a team as my bubbly and hard working personality make me an asset to any workplace. It is very easy for me to communicate with other people and with my fluency in Portuguese and fluency in Spanish I can communicate with people from many different countries. I have always had a strong work ethic and have worked in every kind of event. I have learnt how to manage my time so as to work consistently and at a high level. I work very hard and always make sure I complete every task efficiently and thoroughly.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Venue Manager
Kazzi Beach Greek
07.2024 - 12.2024
Cafe manager
Xs Espresso
02.2023 - 07.2024
Group Manager
The Grumpy Baker
01.2021 - 02.2023
Store manager
Nudefish Pokebowl
01.2020 - 01.2021
Cafe manager
The London coffee
01.2019 - 01.2020
Cafe manager
Archies Cafe Co
01.2019 - 01.2020
Pass Master
The tropic
01.2018 - 01.2020
Assistance manager
Guzman y Gomez
01.2017 - 01.2019
Supervisor and Food & Beverage Attendant - Function
Turf Club
01.2016 - 01.2018
Diploma - Human Resources
Academique
Diploma - Business
EIP
Diploma - Leader and Management
EIP
RSA - Responsible Service of Alcohol
Advanced Diploma - Hospitality Management
Pacific Training
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