Jade Denehey
Parkdale,VIC
Summary
Current Pathology Collector student with knowledge in Pathology Collection and hands-on experience gained through Holmesglen Institute. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service and Receptionist
Wishing Wellness Psychology
06.2021 - 01.2025
- Greeted incoming diverse range of visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Customer Sales and Service Expert
It's My Group
11.2015 - 01.2019
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
- Researched client requests to create best possible solutions for diverse needs.
Sales Support Executivepro
West Australian Newspapers
09.2011 - 07.2013
- Facilitated smooth communication between sales executives and clients, ensuring timely responses to queries.
- Boosted sales performance by providing efficient administrative support to the sales team.
- Developed strong client relationships through prompt communication and excellent service quality.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Contributed to revenue growth by identifying opportunities for upselling or cross-selling products services.
Education
Certificate III - Pathology Collection
Holmesglen Institute of TAFE
Melbourne, VIC07-2025
Applied Behaviour Analysis Training - Behaviour Therapy
ABIA
Canterbury, VIC01-2021
Certificate IV - Bookkeeping And Accounting
Holmesglen Institute of TAFE
Melbourne, VIC01-2019
Certificate IV - Finance And Mortgage Broking
Kaplan
Perth, WA01-2014
Certificate IV - Customer Contact
Melbourne Institute of Technology
Melbourne, VIC01-2009
Certificate IV - Community Services - Disability
Chisholm Institute
Melbourne, VIC01-1998
Skills
- Proficient time management
- Precise data entry
- Patient listener
- Strong organizational skills
- Commitment to service quality
- Effective problem resolution
- Skilled in effective verbal and written communication
- Adaptable to change
- Proficient in computer applications
- Composed in high-stress situations
- Effective team contributor
- Work well autonomously
Certification
First Aid
Timeline
Customer Service and Receptionist
Wishing Wellness Psychology
06.2021 - 01.2025
Customer Sales and Service Expert
It's My Group
11.2015 - 01.2019
Sales Support Executivepro
West Australian Newspapers
09.2011 - 07.2013
Certificate III - Pathology Collection
Holmesglen Institute of TAFE
Applied Behaviour Analysis Training - Behaviour Therapy
ABIA
Certificate IV - Bookkeeping And Accounting
Holmesglen Institute of TAFE
Certificate IV - Finance And Mortgage Broking
Kaplan
Certificate IV - Customer Contact
Melbourne Institute of Technology
Certificate IV - Community Services - Disability
Chisholm Institute
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