Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jade Dudgeon

Blacktown

Summary

Experienced retail manager with three years in leadership roles and a solid five-year background in the retail sector. Recognised for success, including receiving the prestigious 'Rookie Manager of the Year' award for NSW FY21 and contributing to the recognition of the 'Company Store of the Year' for FY23 at Barbeques Galore. Known for effective problem-solving and a consistent focus on enhancing customer satisfaction, resulting in an excellent reputation. Eager and passionate, dedicated to fostering team success and promoting staff cooperation to consistently surpass organisational objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Learning and Development Coordinator

Barbeques Galore
07.2023 - Current
  • Appointed to the role of Learning and Development Coordinator, responsible for designing and implementing training programs.
  • Introduced professional development initiatives to enhance employee skills and contribute to overall organisational success.
  • Implemented performance evaluation processes, identifying areas for improvement and tailoring training programs accordingly.

Store Manager

Barbeques Galore
01.2022 - 07.2023
  • Recognized as Company Store of the Year (FY23) with exceptional leadership and operational excellence.
  • Managed a $2 million budget, surpassing sales targets with $2.6 million in revenue.
  • Spearheaded a 52% growth in year-on-year results and enhanced employee culture.
  • Transformed customer satisfaction, increasing Net Promoter Score from 35 to an impressive 64 in a year.

Retail Store Manager

Barbeques Galore
05.2020 - 12.2021
  • 'Rookie Manager of the Year' for NSW in 2021, demonstrating rapid adaptation and exceptional leadership.
  • Achieved a remarkable 142% profit contribution in FY21, exceeding business targets.
  • Controlled online and retail operations for BBQ Galore in NSW, showcasing versatility.
  • Managed inventory, cash control, and store procedures for efficient day-to-day operations.

Assistant Store Manager

Barbeques Galore
02.2020 - 05.2020
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings and maintaining positive customer relationships
  • Supervised and evaluated over 15 staff members, enabling them to improve skills, achieve daily objectives and attain advancement.

Retail Sales Assistant

Barbeques Galore
03.2017 - 02.2020
  • Greeted customers via phone or in store, and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Kitchen Hand

Wet N Wild
09.2015 - 09.2017
  • Cleaned dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared food for VIP customers in Cabana Lounge
  • Customer Service, worked in team of 20, provided to over 60 food and beverage employers
  • Operating Tills, Cash up and Stock control

Education

Bachelor of Health Science - Sports And Exercise Science

Western Sydney University
Sydney, NSW
02.2020

High School Diploma -

Nagle College
Blacktown, NSW
11.2016

Skills

  • Leadership
  • Flexible and Adaptable
  • Sales Management
  • Operational Excellence
  • Inventory Management
  • Collaboration
  • Organisation and Time Management
  • Self-Motivated
  • Conflict Resolution
  • Managing teams
  • Emotional Intelligence

Certification

First Aid Certificate.

References

  • Melinda Trindall (Tucker BBQs Regional Manager) - 0406165568
  • Craig Morris (Regional Manager BBQ Galore) - 0478174316

Timeline

Learning and Development Coordinator

Barbeques Galore
07.2023 - Current

Store Manager

Barbeques Galore
01.2022 - 07.2023

Retail Store Manager

Barbeques Galore
05.2020 - 12.2021

Assistant Store Manager

Barbeques Galore
02.2020 - 05.2020

Retail Sales Assistant

Barbeques Galore
03.2017 - 02.2020

Kitchen Hand

Wet N Wild
09.2015 - 09.2017

Bachelor of Health Science - Sports And Exercise Science

Western Sydney University

High School Diploma -

Nagle College

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Jade Dudgeon