Jade Duffy
Sydney
Summary
A dynamic, proactive and results driven professional with extensive experience within the financial services industry. Highly professional, enthusiastic and reliable with exceptional people skills. A strong motivator who inspires and is a team player. A high achiever with incredible organisation skills who thrives on team innovation and creative thinking. Works well on challenges and working to deadlines in ever changing environments. Continuously developing in order to improve business performance and to further my career.
Overview
9
9
years of professional experience
Work History
Transaction Monitoring Analyst
Commonwealth Bank
10.2024 - Current
- Company Overview: Temporary role - Deloitte / Hays
- Responsible for monitoring and analysing customer transactions to detect suspicious activities
- Conduct investigations to identify suspicious activity for individuals & entities
- Prepare and submit SMR’s to AUSTRAC in compliance with Australian AML/CTF regulations in a timely manner
- Ensuring processes remain current on industry developments related to anti-money laundering (AML) compliance
- Temporary role - Deloitte / Hays
Transaction Monitoring Analyst
ING
01.2023 - 10.2024
- Company Overview: Momenta
- Assistance in the mitigation of Anti-Money Laundering and Terrorism Financing risk by conducting investigations to identify any unusual patterns or behaviours and reporting to relevant departments / AUSTRAC if required
- Review transaction monitoring alerts, escalate potential risks and suspicious activity
- Execute on quality and timeliness of investigations to ensure compliance with all regulatory reporting requirements to AUSTRAC
- Lead in a major remediation project for a system migration which, in turn was delivered to a wider team
- Assisted the unusual matter reporting team, where I first gained experience writing grounds for suspicion
- Momenta
Financial Crime Analyst
Commonwealth Bank / Bank West
05.2021 - 01.2023
- Company Overview: Momenta
- Perform ECDD on High Risk Customers to identify any fraudulent activity and trends
- Detect, investigate and report unusual account activity and transactional patterns under current AML/CTF legislation
- Maintain and uplift KYC to keep customer details up to date and to confirm true identity to minimise risk to the bank
- Follow procedures and processes while keeping up to date with regular changes to safeguard the bank and the customer
- Investigation of matters including but not limited to national security, child exploitation, drug trafficking, tax evasion, serious and organised crime, money laundering and fraud
- Momenta
Beneficiary Services
MLC / National Australia Bank
01.2021 - 05.2021
- Work as part of a team providing refunds of payments to beneficiaries for services previously paid for
- Contacting beneficiaries and solicitors to collect payment information to ensure a seamless remediation service can be provided
- Displaying exceptional communication skills when dealing with both beneficiaries and solicitors
- Processing payments in a timely and efficient manner using a number of complex systems
- Time management skills are essential to ensure that daily targets are met in order to meet overall deadlines for the project
Quality Assurance
Direct IT
10.2020 - 12.2020
- Working for clients such as Dell/Microsoft providing quality assurance checking over leads
- Perform quality, robust checking where attention to detail is key
- Prioritise workloads to guarantee deadlines are made for different campaigns across all departments
- Display outstanding customer service when speaking with clients
- Take huge responsibility to ensure client events go ahead as planned and a high number of new clients participate
Wholesale Consultant
Wayfare
11.2018 - 09.2019
- Work as part of a team of consultants responding to travel needs of customers
- Provide an outstanding customer experience by proactively engaging with customers, establishing their needs through effective questioning and listening
- Respond to customers with clear and accurate information
- Display excellent decision-making skills using sound judgement
- Work as a team player communicating to all levels putting the customer at the heart of everything I do
- Ensure accuracy and attention to detail is demonstrated at all time
- Use a variety of Microsoft Office applications including maintaining spreadsheets and databases
Fraud Officer
TSB
07.2017 - 10.2018
- Undertake credit searches to ensure that there is no impersonation fraud within the applications
- Load applications to CIFAS (national fraud database) to ensure that there is full transparency
- Answer calls from customers and colleagues to provide updates on current cases ensuring that ID&V processes are maintained
- Work hard to prevent losses from fraud following the necessary reporting and escalation procedures
- Identify trends to help mitigate future risks
Mortgage Service Centre
Lloyds Banking Group
11.2015 - 03.2017
- Working as part of a team within a busy mortgage service centre as a mortgage processor and customer adviser
- First point of contact for customers and mortgage advisers answering a range of enquiries in a timely and accurate manner
- Processing all elements of the application demonstrating a high level of attention to detail
- Answering customer enquiries via the telephone providing outstanding customer service
- Suggesting process improvements where identified to increase the customer journey and make processes more user friendly
Education
Craigmount High School
Edinburgh, ScotlandSkills
- Design and implementation of key projects
- Business change
- Translating regulatory requirements
- Internal control requirements
- Analytical skills
- Identifying trends
- Problem-solving / Decision making skills
- Suspicious activity reporting
- Financial crime prevention
- AML compliance
- Customer due diligence
- Transaction analysis
- Attention to detail
- Investigation techniques
Hobbies and Interests
- Worked for Camp America based in in Up-State New York for 8 weeks, which lead me to travel America for 6 months.
- Lived and worked in New Zealand for 16 months before moving to Australia.
- Moved to Australia in March 2020 and completed 4 months of farm work to gain my visa visa before moving to Sydney to further my career in the financial sector.
Knowledge And Expertise
- Proven success in the design and implementation of key projects and business change.
- Experience of translating and applying regulatory / internal control requirements.
- Strong analytical skills with the ability to identify trends.
- Excellent problem-solving and decision making skills.
- Exceptional leadership and coaching skills.
- Passionate about self-development and ongoing learning.
Timeline
Transaction Monitoring Analyst
Commonwealth Bank
10.2024 - Current
Transaction Monitoring Analyst
ING
01.2023 - 10.2024
Financial Crime Analyst
Commonwealth Bank / Bank West
05.2021 - 01.2023
Beneficiary Services
MLC / National Australia Bank
01.2021 - 05.2021
Quality Assurance
Direct IT
10.2020 - 12.2020
Wholesale Consultant
Wayfare
11.2018 - 09.2019
Fraud Officer
TSB
07.2017 - 10.2018
Mortgage Service Centre
Lloyds Banking Group
11.2015 - 03.2017
Craigmount High School
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