I am a proud and professional employee with exceptional organisational skills and a strong focus on customer satisfaction. I simultaneously strive to create a thriving, productive and positive work environment of continual growth and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business administration manager
WE Fabricate
05.2020 - Current
Will 0402 749 306
Property Manager
Ray White Armidale
01.2024 - 07.2024
Managed property maintenance to ensure safe and clean environments for residents.
Coordinated tenant communications to address concerns and facilitate resolutions.
Oversaw lease agreements to maintain compliance with local regulations and company policies.
Conducted regular property inspections to identify and resolve maintenance issues promptly.
Implemented marketing strategies to attract new tenants and reduce vacancy rates.
Collaborated with vendors for timely repairs and renovations on properties.
Trained junior staff on property management protocols and customer service practices.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Business owner
Jt’s Cleaning specialist
01.2015 - 01.2022
Managed daily operations of cleaning services for residential and commercial clients.
Trained and supervised staff on cleaning techniques and safety protocols.
Scheduled appointments and coordinated service delivery for efficient workflow.
Developed and maintained relationships with clients to ensure satisfaction.
Implemented quality control measures to uphold service standards.
Organized inventory of cleaning supplies and equipment for optimal use.
Property Manager
Prime Real Estate
05.2018 - 05.2019
Managed property maintenance to ensure safe and clean environments for residents.
Coordinated tenant communications to address concerns and facilitate resolutions.
Oversaw lease agreements to maintain compliance with local regulations and company policies.
Conducted regular property inspections to identify and resolve maintenance issues promptly.
Collaborated with vendors for timely repairs and renovations on properties.
RSL Administration & all rounder
Kempsey RSL
01.2017 - 05.2018
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Exceeded customer satisfaction by finding creative solutions to problems.
Education
Certifcate 3 - Early Education And Care
TAFE
NSW
Diploma - Property services and agency management
TAFE
online
01.2019
RSA & RCG -
TAFE Digital
online
01.2023
Tertiary preparation certificate -
Kempsey TAFE
Kempsey
01.2012
year 10 certificate -
Melville High School
Kempsey
01.2009
Skills
Organisational skills
Customer satisfaction
Leadership and management
Banking and reconciliations
Administrative duties
Customer service excellence
Professionalism and adaptability
Problem solving strategies
Event management coordination
Microsoft Office applications
Google Suite proficiency
Effective communication
Conflict resolution
Time management
Schedule management
Certification
Working with children's check WWC 1217625 E
National police check NSWPF 2025 962731
First aid, asthma, and anaphylaxis are due for renewal, and I am willing to obtain