Jade Gale
Sunbury,VIC
Summary
A professional administrative, financial and customer relationship employee with exceptional organisation skills who provides unsurpassed support to customers and fellow staff. Offering years of experience in varied roles in addition to a passion for always improving, challenging myself, enhancing knowledge and exceeding expectations. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Administration / Finance
Sunbury Downs Secondary College
07.2023 - Current
- Wide range of Reception/Administrative duties
- Working within a team environment on a daily basis
- Microsoft Operating Systems / working on spreadsheets
- Compass experience
- Cases 21 competent
- Maintain and update office records, enrolment data and basic written records
- High volume telephone calls
- Batching
- Collating Purchase orders against invoices
- Writing of Purchase Orders
- Attending to all staff needs
- Supports first aid facilities and delivering first aid to students and employees
- Handling of money / daily settlements
- Dealing with confidential information
- Ordering of stationary
- Working within a team environment on a daily basis
- Customer Service
- Data entry
- Processing of payments
- Ad hoc Finance duties
- Wide range of Reception/Administrative duties
- Working within a team environment on a daily basis
- Filing
- Administration / Reception / Finance
Customer Service / Finance
Opal Packaging Plus
02.2015 - 05.2023
- Microsoft Operating systems
- Assisted Customers with products face to face
- Serviced existing accounts on regular basis to maximize revenue
- Evaluated inventory assess overall satisfaction, resolve complaints and promote new offering pricing
- Developed and utilized reports, helping leadership make key decisions and out perform operational targets
- Resolved all issues efficiently and enhanced customer satisfaction
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences
- Performed cold-calling and follow-ups with leads to secure new revenue
- Addressed each customers' needs and wants to recommend suitable product options
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
- Provided administrative support, including processing purchase
- Wide range of Reception/Administrative duties
- Working within a team environment on a daily basis
- Working with each department closely to process and get orders out within a timely manner
- Weekly Filing / Archiving
- High Volume calls / Transferring / Paging
Receptionist / Office Administration
Moraitis
02.2013 - 01.2015
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Directed incoming calls to internal personnel and departments, routing to best- qualified entity to respond to callers' needs
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Corresponded with clients through email, telephone or postal mail
- MS Office
- Ordering Stationary
- Working within a team environment
- Money Handling
- Data Entry
Hairdresser, Spice Hair
11.2009 - 10.2012
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Processed payments by entering sales in register
- Trimmed, cut and shaped hair and hairpieces based on customer preference for daily customers
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Recorded notes for future reference, including customer preferences and services delivered.
Education
Wonthaggi Secondary College
2009
Skills
- Excellent organisational and time management skills
- Multi skilled and able to manage multiple tasks efficiently
- Fast Learner
- Attention to detail
- Capable of working independently
- Computer Skills
- Good Listening skills
- Customer Service skills
- Adaptability
- Critical Thinking
- Administrative Operations
- Works well within a team environment
- Communication
Certification
CERTIFICATE III HAIRDRESSING, 2012
Chisholm Institute - Frankston
HERO HEADQUARTERS PTY LTD, 2023
HLTAID009 Provide Cardiopulmonary resuscitation
HLTAID011 Provide First Aid
References
Sunbury Downs Secondary College
Warwick Beynon
03 9744 0500
Jenny Corbett
03 9744 0500
Timeline
General Administration / Finance
Sunbury Downs Secondary College
07.2023 - Current
Customer Service / Finance
Opal Packaging Plus
02.2015 - 05.2023
Receptionist / Office Administration
Moraitis
02.2013 - 01.2015
Hairdresser, Spice Hair
11.2009 - 10.2012
Wonthaggi Secondary College
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