Jade Gardiner
Merredin,WA
Summary
A positive, hard-working, and enthusiastic employee who can work productively autonomously and within a team, offering 5+ years of working in the customer service industry. Capable of delivering high-quality results in the face of high-pressure environments and work outcomes. Great problem-solving
skills. Detail-oriented and able to learn new concepts and skills quickly. Adapter to new circumstances and challenges. Great communicator possessing strong attention to detail and accuracy. Excellent time management skills. I have a true passion for learning new skills and helping people in the Customer service industry.
Overview
5
5
years of professional experience
Work History
Barista
Benella Bingham
Northam
01.2023 - 08.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Barista
Hayley Billing
Merredin, WA
06.2022 - 12.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Bartender
Steve Gregory
Merredin, WA
10.2021 - 06.2022
- Practised safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Completed requisitions to maintain required stock par levels.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Barista
Cynthia West
Merredin, WA
08.2018 - 10.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
Education
High School Diploma -
Merredin College
Merredin, WACertificate II - Automotive Mechanics
Merredin College
Merredin, WASkills
Organizationundefined
References
* Hayley Billing ( Owner of Wild Poppy Cafe)
0435013780
* Benella Bingham ( BBs Diner)
0456152229
Timeline
Barista
Benella Bingham
01.2023 - 08.2023
Barista
Hayley Billing
06.2022 - 12.2022
Bartender
Steve Gregory
10.2021 - 06.2022
Barista
Cynthia West
08.2018 - 10.2020
High School Diploma -
Merredin College
Certificate II - Automotive Mechanics
Merredin College
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