JADE GESITE
Melbourne
Summary
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
2025
2025
years of professional experience
Work History
Duty Manager
Daiso Industries
04.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Duty Manager
Daiso Industries
04.2021 - 06.2022
Console Operator
OTR Norwood
12.2018 - 01.2021
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
Teacher - Sunday School (Ages 7 - 12)
TAGBILARAN GRACE CHRISTIAN CHURCH
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Waitstaff/Front House
ROWANOS RESTAURANT
08.2018 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Accounting Staff
GCA ACCOUNTING SERVICES
03.2017 - 04.2017
- Assisted in the development of annual budgets with inputs from various departments, aligning financial goals with strategic objectives.
- Ensured accurate fixed asset tracking by performing regular physical inventory counts and reconciliations against system records.
- Assisted in the timely preparation of financial statements, ensuring regulatory compliance.
- Reduced errors in financial reporting through thorough reconciliation of accounts and attention to detail.
- Contributed to a positive work environment within the accounting department by actively participating in team meetings and offering support to colleagues when needed.
Kitchen Staff
ALBERTA'S BAKED GOODS
01.2012 - 01.2015
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
Education
Bachelor of Science - Accounting
University of Bohol
Bohol, Philippines10-2017
Diploma - Project Management
Southern Cross Education Insitute
Adelaide, SA12-2020
Certificate IV - Business
Southern Cross Education Institute
Adelaide, SA06-2019
Skills
- Relationship building
- Critical thinking
- Customer service
- New employee training
- Cash management
- Delegating work
- Work planning and organization
- Verbal and written communication
- Operations management
- Goal setting
Languages
English
Native or Bilingual
Cebuano
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Duty Manager
Daiso Industries
04.2024 - Current
Duty Manager
Daiso Industries
04.2021 - 06.2022
Console Operator
OTR Norwood
12.2018 - 01.2021
Waitstaff/Front House
ROWANOS RESTAURANT
08.2018 - 10.2018
Accounting Staff
GCA ACCOUNTING SERVICES
03.2017 - 04.2017
Kitchen Staff
ALBERTA'S BAKED GOODS
01.2012 - 01.2015
Teacher - Sunday School (Ages 7 - 12)
TAGBILARAN GRACE CHRISTIAN CHURCH
Bachelor of Science - Accounting
University of Bohol
Diploma - Project Management
Southern Cross Education Insitute
Certificate IV - Business
Southern Cross Education Institute
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