Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Gladwin

Ormeau,QLD

Summary

Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.

Overview

9
9
years of professional experience

Work History

RTO Administrator

First Choice College
Surfers Paradise, QLD
05.2025 - Current
  • Provided general administrative support to staff members.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Maintained filing system for important documents such as contracts and invoices.
  • Answered incoming calls and responded to customer inquiries.
  • Responded promptly to customer complaints in a professional manner.
  • Designed forms and templates to streamline workflow processes within organization.
  • Performed data entry tasks into computer databases from paper documents.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Managed office supplies inventory and placed orders when necessary.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Checked office stock to determine supply levels and maintain inventory.
  • Handled correspondence, including drafting emails, memos, and reports for senior management.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Maintained positive working relationship with fellow staff and management.

RTO Administrator

Australian Training Academy
Loganholme, QLD
11.2023 - 09.2025
  • Coordinated schedules of trainers, facilitators and instructors.
  • Maintained up-to-date records of all completed trainings and certifications.
  • Managed the logistics of offsite trainings, including travel arrangements.
  • Supported departmental activities by providing clerical assistance.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Managed office supplies inventory and placed orders when necessary.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered incoming calls and responded to customer inquiries.
  • Coordinated meetings, conferences, travel arrangements.
  • Responded promptly to customer complaints in a professional manner.
  • Designed forms and templates to streamline workflow processes within organization.
  • Provided general administrative support to staff members.
  • Maintained filing system for important documents such as contracts and invoices.
  • Performed data entry tasks into computer databases from paper documents.
  • Ensured compliance with health and safety regulations within the office environment.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Handled correspondence, including drafting emails, memos, and reports for senior management.
  • Checked office stock to determine supply levels and maintain inventory.
  • Coordinated scheduling and logistics for staff meetings and corporate events.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Compliance Administrator

Global Training Services
Rocklea, QLD
11.2017 - 11.2022
  • Ensured that all necessary forms are completed accurately prior to submission.
  • Provided advice on how best to address any identified non-compliances.
  • Performed follow up reviews of corrective measures taken by departments following an audit or investigation.
  • Conducted research on current industry trends, standards and best practices in order to provide recommendations for improvement.
  • Developed and implemented internal policies and procedures to ensure compliance with applicable laws and regulations.
  • Assisted with developing training programs relating to risk management, ethics and other relevant topics.
  • Assessed and evaluated regulatory compliance requirements for the organization.
  • Analyzed organizational processes, operations and activities to detect non-compliant issues or risks.
  • Participated in periodic meetings with executive leadership team members to discuss any identified compliance concerns or issues.
  • Responded promptly to inquiries from government agencies regarding regulatory compliance matters.
  • Identified gaps in existing policies and procedures, suggesting changes as needed to maintain compliance.
  • Maintained accurate records of all audit results, corrective actions taken and other relevant documentation.
  • Kept close eye on key performance indicators for food safety and reported on metrics to identify concerns.
  • Performed consistently with all quality objectives, including planning, control and optimization strategies.
  • Reviewed customer issues, company processes and other operational areas to check compliance.
  • Created and managed training classes to educate new hires and existing employees about compliance concerns.
  • Completed internal and external audits according to established procedures.
  • Maintained detailed database of compliance data, activities and actions taken.
  • Collected and reviewed data to identify potential compliance issues requiring further review.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Managed office supplies inventory and placed orders when necessary.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered incoming calls and responded to customer inquiries.
  • Coordinated meetings, conferences, travel arrangements.
  • Responded promptly to customer complaints in a professional manner.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Designed forms and templates to streamline workflow processes within organization.
  • Provided general administrative support to staff members.
  • Maintained filing system for important documents such as contracts and invoices.
  • Performed data entry tasks into computer databases from paper documents.
  • Updated databases with new employee information, job changes and terminations.
  • Oversaw inventory management, including ordering office supplies and equipment maintenance.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Developed and maintained databases for tracking projects, clients, and financial records.
  • Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Handled correspondence, including drafting emails, memos, and reports for senior management.
  • Checked office stock to determine supply levels and maintain inventory.
  • Implemented filing systems to improve document organization and retrieval.
  • Coordinated scheduling and logistics for staff meetings and corporate events.
  • Managed travel arrangements and accommodations for executive staff and visiting clients.
  • Maintained positive working relationship with fellow staff and management.

Operations Administrator

Transqual Logistics
Acacia Ridge, QLD
10.2016 - 10.2017
  • Executed administrative tasks such as filing documents, ordering supplies.
  • Worked closely with cross-functional teams to coordinate activities across departments.
  • Organized and tracked inventory levels for the company's products.
  • Initiated and maintained relationships with vendors, customers, and other stakeholders.
  • Assisted in the development of operational processes and procedures.
  • Processed incoming invoices from suppliers in a timely manner.
  • Resolved escalated customer complaints in accordance with established guidelines.
  • Fielded phone calls from customers and answered diverse questions.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Managed office supplies inventory and placed orders when necessary.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered incoming calls and responded to customer inquiries.
  • Coordinated meetings, conferences, travel arrangements.
  • Responded promptly to customer complaints in a professional manner.
  • Provided general administrative support to staff members.
  • Maintained filing system for important documents such as contracts and invoices.
  • Performed data entry tasks into computer databases from paper documents.
  • Updated databases with new employee information, job changes and terminations.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Handled correspondence, including drafting emails, memos, and reports for senior management.
  • Checked office stock to determine supply levels and maintain inventory.
  • Maintained positive working relationship with fellow staff and management.

Education

Certificate III - Business Administration

TAFE QLD
Southport, QLD

Skills

  • Data entry
  • Document management
  • Inventory management
  • Customer service
  • Regulatory compliance
  • Meeting coordination
  • Office administration
  • Process improvement
  • Time management
  • Problem solving
  • Communication skills
  • MS office
  • Administrative support
  • Attention to detail
  • Honest and ethical
  • Verbal and written communication
  • Recordkeeping and file management
  • Problem-solving
  • Leadership
  • Mail handling
  • Document control
  • Scheduling
  • Continuous improvement
  • Bookkeeping
  • Policy implementation

Timeline

RTO Administrator

First Choice College
05.2025 - Current

RTO Administrator

Australian Training Academy
11.2023 - 09.2025

Compliance Administrator

Global Training Services
11.2017 - 11.2022

Operations Administrator

Transqual Logistics
10.2016 - 10.2017

Certificate III - Business Administration

TAFE QLD

Similar Profiles

CREATE PROFILE
Jade Gladwin