Jade Goodman
Hoppers Crossing,VIC
Summary
Curious and self-motivated university student offering communication, planning and problem resolution skills practiced through years of customer service experience. Looking to apply personal interest in digital media and strong organisational skills in an entry-level Media Assistant position.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Junction Hotel Beer and Wine Room
11.2021 - Current
- Develops pairing suggestions and make recommendations informed by patron preferences and comprehensive menu knowledge.
- Greets and seats up to 260 covers within 3-hour periods, communicating with staff and patrons to ensure smooth table turn overs.
- Coordinates prompt, accurate fulfilment of food orders.
- Resolves customer concerns, liaising with staff and compensating for unreasonable delays.
- Trains new staff on IMPOS, order of service, and venue opening and closing procedures.
- Responsibly serves alcohol in functions with 100+ attendees, maintaining bar cleanliness and inventory.
Events Director
Melbourne International Relations Society
08.2021 - 08.2022
- Developed event schedules, agendas, and took minutes in weekly club meetings.
- Directed internal events team and collaborated with members of external clubs to create bi-weekly online and in-person events attended by up to 50 students.
- Corresponded with Members of Parliament, academics, and field professionals to organise their involvement in networking and panel events.
- Hosted events discussing international affairs.
- Accomplished administrative duties in compliance with Student Union procedures.
- Assisted with ad-hoc duties outside of role.
Café All-Rounder
Hotts Café
01.2021 - 10.2021
- Served customers, fulfilled in-store and delivery orders, handled cash and processed card payments.
- Re-stocked inventory and maintained workplace hygiene and cleanliness.
- Trained new recruitments in customer service and food preparation.
Junior Service Desk Analyst
Aioi Nissay Dowa Insurance Company
02.2019 - 04.2019
- Executed payment reconciliation using internal systems.
- Validated customer details, correcting discrepancies where necessary through direct customer contact and liaison with colleagues.
- Completed daily administrative duties, filing and archiving.
- Performed user access audits, IT asset management and logged user requests.
Education
Bachelor of Arts - Politics and International Studies
University of Melbourne
Hoppers Crossing Secondary College
Skills
- Customer Service
- Event Management
- IMPOS Transactions
- Microsoft Office
- Suggestive Selling
- Team Leadership
Timeline
Food and Beverage Attendant
Junction Hotel Beer and Wine Room
11.2021 - Current
Events Director
Melbourne International Relations Society
08.2021 - 08.2022
Café All-Rounder
Hotts Café
01.2021 - 10.2021
Junior Service Desk Analyst
Aioi Nissay Dowa Insurance Company
02.2019 - 04.2019
Bachelor of Arts - Politics and International Studies
University of Melbourne
Hoppers Crossing Secondary College
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