Jade Gray
Tallawang,NSW
Summary
I am a diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions relevant to a variety of work places. I am looking to have the opportunity of learning and assisting people from all walks of life within the medical field. I believe I can grow as a person with guidance from your company. I have always said "I am willing to learn if someone is willing to teach me" If your company would be kind enough to offer me the opportunity I would be honored to join your team.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Australian Clinical Labs-ACL
05.2022 - Current
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Consulted with outside professionals and specialists about tests and testing results.
- Identified and traced quality control issues impacting laboratory results.
- Assisted in developing new protocols for specimen handling, improving overall lab efficiency while maintaining quality standards.
- Actively engaged in continuous process improvement initiatives, identifying opportunities to streamline workflows and enhance overall laboratory operations.
- Interpretation and distribution of a vast variety of clinical reports to medical facilities including hospitals.
- Providing detailed sample collection instructions to medical professionals including current transport protocol.
- Creating spreadsheets for more efficient recordkeeping.
- Use of laboratory data systems.
- Scanning and Faxing of request forms.
- communicating with clinical pathologists and medical scientists in a professional manner.
- extensive understanding of test timeframes, protocol and storage within the company.
Sales Agent
Telstra
03.2021 - 05.2022
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Contributed to team objectives in fast-paced environment.
- Making sales in an ethically acceptable manner.
- Use of sales systems such as Seible & console.
- Maintained up-to-date knowledge of all retail promotions.
- Settled any customer disputes in a professional and pleasant manner.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
Barista
Crazies Cafe
02.2020 - 03.2021
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- handling sensitive business information such as alarm system programming/codes and safe combinations.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Interact with customers in an open, personal and friendly manner to increase customer return.
Education
First Aid & CPR Certificate -
CBD College
Penrith, NSW12.2020
Cert II in Captive Animal Studies -
TAFE NSW
Richmond, NSW02.2019
Skills
- Team Development
- Product Sales
- Reading Comprehension
- Work Prioritization
- Data Evaluation
- Customer Education
- POS Systems and Ordering Platforms
- Data Collection
- Microsoft Office
- Critical Thinking
- Customer Support
- Customer Relationship Management (CRM)
- Positive Attitude
- File Management
- Independent worker
- Administrative Support
- Medical terminology knowledge
- Medical report interpretation
- Report Analysis
- Computer Skills
Timeline
Customer Service Officer
Australian Clinical Labs-ACL
05.2022 - Current
Sales Agent
Telstra
03.2021 - 05.2022
Barista
Crazies Cafe
02.2020 - 03.2021
First Aid & CPR Certificate -
CBD College
Cert II in Captive Animal Studies -
TAFE NSW
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