Summary
Overview
Work History
Education
Skills
Certification
Dancing, Makeup & Beauty
Timeline
Generic
Jade Grech

Jade Grech

CASTLE HILL,NSW

Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Best&Less
10.2018 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Design Studio Specialist

Best&Less
02.2023 - 03.2023
  • Reviewed documents for compliance with local and national code requirements.
  • Established relationships with project team members, subcontractors, engineer of record and clients to facilitate understanding and influence design and project development.
  • Provided review and guidance for project non-conformances and operations issues.
  • Proposed potential solutions for design optimization, challenges and improvements.
  • Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
  • Implemented feedback and suggestions from clients to improve designs.
  • Developed graphics and visual content for social media campaigns.

Salon Receptionist

The Medi Spa North Sydney
01.2020 - 04.2021
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Communicated with spa team members if clients cancelled or changed appointment times.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Updated customer records and maintained accurate client information.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Assisted with marketing campaigns to promote spa services.
  • Enforced spa policies, following company procedures at all times.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

Bachelor of Commerce - Marketing Management And Research

Macquarie University
Sydney, NSW
2023

High School Diploma -

Marian College
Kenthurst, NSW
2019

Skills

  • Goals and Performance
  • Sales Strategies
  • Sales Expertise
  • Financial Forecasting
  • Staff Management
  • Records Maintenance
  • Sales and Marketing
  • Customer Service
  • Time Management
  • Customer Needs Assessments
  • Customer Experience
  • Enterprising and Innovative

Certification

Business Services Certificate III

Dancing, Makeup & Beauty

I've been dancing for the most of my life, participating in competitions, shows, and choreography.

Timeline

Design Studio Specialist

Best&Less
02.2023 - 03.2023

Salon Receptionist

The Medi Spa North Sydney
01.2020 - 04.2021

Assistant Store Manager

Best&Less
10.2018 - Current

Bachelor of Commerce - Marketing Management And Research

Macquarie University

High School Diploma -

Marian College

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Jade Grech