Summary
Overview
Work History
Education
Skills
Timeline
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Jade Hancock

Gracemere

Summary

Dynamic Administrative Assistant with a proven track record at R & R Community Support Care, excelling in professional communication and efficient filing systems. Skilled in research and customer service, I effectively liaised between clients and vendors, enhancing operational efficiency and ensuring seamless documentation management. Committed to delivering exceptional support and fostering positive relationships.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

R & R Community Support Care
03.2025 - Current
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed phone and email correspondence.
  • Researched, designed & sourced marketing products and resources.

Barmaid

Brunswick Hotel
09.2024 - Current
  • Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
  • Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
  • Verified identification before serving customers to comply with state law.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Cash handling and record keeping

Gaming Attendant, Waitress, Barmaid

Gracemere Hotel
06.2023 - 09.2024
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Answered guest questions to provide fun game experience.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Increased sales significantly by upselling higher-end products to customers.
  • Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
  • Verified identification before serving customers to comply with state law.
  • Prepared hot coffee and tea according to customer requests.
  • Escorted customers to seats based on hostess recommendations and completed drink orders.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Housekeeper

Lilly Pilly Resort, Graham
06.2022 - 04.2023
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Adhered to professional house cleaning checklist.

Education

Certificate III - Information Technology

Central Queensland University
Rockhampton, QLD
09-2025

Bachelor - Nursing

Central Queensland University
Rockhampton, QLD
01-2018

Skills

  • Scheduling
  • Research
  • Reception oversight
  • Filing
  • Professional communication
  • Email management
  • Customer service

Timeline

Administrative Assistant

R & R Community Support Care
03.2025 - Current

Barmaid

Brunswick Hotel
09.2024 - Current

Gaming Attendant, Waitress, Barmaid

Gracemere Hotel
06.2023 - 09.2024

Housekeeper

Lilly Pilly Resort, Graham
06.2022 - 04.2023

Certificate III - Information Technology

Central Queensland University

Bachelor - Nursing

Central Queensland University

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Jade Hancock