Jade Hart

• Managed customer inquiries via email and phone, ensuring prompt and professional responses
• Updated and maintained the backend of the website, ensuring accurate product listings
• Coordinated logistics, deliveries, and liaised with couriers for efficient order fulfillment
• Processed invoices, managed payments, and assisted with financial record-keeping
• Contributed to marketing initiatives, report preparation, and customer engagement strategies

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Oversaw social media marketing, customer relations, and product development
• Organized events, market stalls, and client orders while maintaining high-quality standards
• Creating and making candles, home scents and body products to the highest quality and hygiene standards.

• Scheduled and organized carers' rosters to attend to elderly and NDIS patients
• Managed invoicing and financial administration using Xero
• Provided high-level administrative support in a fast-paced, client-focused environment
• Ensured meticulous attention to detail in coordinating care and support services

· Responsible for processing all aspects that involve the sale of television advertising.

Perform the following duties:

· Process all advertising bookings that are sent through via Advertising agencies. Ensuring that all aspects of the booking are fully finalized and sent back to client in a 24 hr turn around.

· Liaise with agencies on a regular basis regarding general enquiries and any assisting with any issues that may arise during the booking process.

· Office management including; Filing, answering telephones, sending/receiving emails, organize meetings, data entry, taking minutes of weekly meetings.

· Basic training of new staff and development.

· Working under pressure and deadlines.

· Working as a team player.

April 2009 - April 2012

· All aspects of the check-in process including dealing with Special Request Passengers (Wheelchair etc), excess baggage, and adhering to the safety and guidelines of baggage handling.

· Dealing with an ever-changing work environment while adhering to Jetstar operating procedures.

· Operating the service desk involving; extensive knowledge of the Jetstar reservation system including making/ changing bookings, processing payments, passenger enquiry assistance, processing late passengers, monitoring staff travellers, advising information on the International Operation and money handling.

· Baggage services – Tracking and monitoring lost baggage that arrives and departs Sydney Airport and ensuring that missed or lost baggage is recovered and delivered to the passenger or appropriate uplift port.

· Inspect damaged baggage as per the Jetstar regulations and create a damaged bag report for the appropriate baggage and organising courier services to collect, repair and deliver the repaired baggage to the customer in a friendly and convenient way.

· Arrivals/Departures – Ensuring the aircraft is securely parked and safe for the passengers to disembark. Organise the tarmac to ensure all safety aspects are adhered to including: safety equipment and other devices enabling passengers to disembark safely on the tarmac and into the terminal.

· Manage the departure of a flight; boarding the aircraft, managing ‘fail-to-boards’, closing the boarding gate while liaising with the cabin crew and ground handlers and finally closing the aircraft door. Ensuring all necessary paperwork is competed and entered into the computer system.

· Manage changes including flight delays, accidents and other incidents

· Ensure minimal operational disruption

Passenger Service Manager – Relief (2005-2007)

· Supervise and direct staff. Train staff and monitor their performance and ensure all OH&S guidelines are maintained.

· Responsible for all performance standards including the turnaround of aircraft.

· Liaise and work with ramp handlers, airline personal and airport staff.

· Perform administrative functions including reporting, managing rostered shifts/ overtime, timesheets and daily worksheets and daily banking.

· Oversee all facets of the operation to maximize customer satisfaction and on time performance.

Achievements:

· Nominated for a Galaxy Award – Jetstar’s national commendation award

· Received numerous Peer Recognition Awards:

- Customer Service (seven awards over May 2010- November 2011)

- Teamwork (five awards over January 2010-August 2011)

- On Time Performance (September 2010)

- Innovation Contribution (June 2010)

· Responsible for managing all areas of the administration service including; data entry, answering the telephones, responsible for the daily banking and reconciling, accounting.

· Training new staff and monitoring their performances, reporting any problems and solving any staff issues.

· Perform sales and marketing functions including notification of new products.

· Organizing and participating in current offers.

· Dealing with the diversity of all clients from small business to large corporations.

· Organizing and participating in team building activities and recreational coordinating.