Jade Hogg
Cairns,QLD
Summary
Enthusiastic and reliable, I take pride in providing excellent customer service and creating memorable experiences for any customer. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Finance/Insurance Administrator
Utmost International
2021.10 - 2023.05
- Completed clerical and data entry tasks to optimize financial procedures.
- Reconciled accounts and investigated variances.
- Identified and corrected miscalculations and financial discrepancies to support quality assurance.
- Created and distributed insurance and policy certifications.
- Liaised with estimating department to get project-specific quotes from brokers.
- Interacted with clients via email and telephone to assist with insurance needs.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new claims.
- Modified, updated and processed existing policies.
Coffee Barista
Conrod's Coffee
2020.12 - 2021.09
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment as well as controlling the line and crowd with quick, efficient service.
- Was a keyholder for the business doing early solo opening shifts.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Maintained regular and consistent attendance and punctuality.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Kept product inventory stocked during times of customer congestion and high demand.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
Waitress
Bistro 54
2019.10 - 2020.03
- Remained calm during busy shifts as often times I would be the only serving staff member.
- Effectively communicated with the neighbouring pub for any alcoholic drink requests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answering customer queries over the telephone with confidence.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Waitress
Jade Harbour Restaurant
2019.01 - 2019.10
- Remained calm when dealing with difficult customers or during busy shifts.
- Answering customer queries over the telephone with confidence.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Worked efficiently during the busy TT races period.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served.
- Processed orders and sent to kitchen employees for preparation.
Education
GCSE, Grade C - Mathematics
Queen Elizabeth II High School
Peel, Isle Of Man03.2020
GCSE, Grade B - English Literature
Queen Elizabeth II High School
Peel, Isle Of Man03.2020
GCSE, Grade B - English Language
Queen Elizabeth II High School
Peel, Isle Of Man03.2020
GCSE, Grade B - Art
Queen Elizabeth II High School
Peel, Isle Of Man03.2020
GCSE, Grade B - Textiles
Queen Elizabeth II High School
Peel, Isle Of Man03.2020
GCSE, Grade B - Childcare
Queen Elizabeth II High School
Peel, Isle Of Man03.2020
GCSE, Grade D - Combined Sciences
Queen Elizabeth II High School
Peel, Isle Of Man03.2020
Skills
- Policy Update Coordination
- Registration Paperwork
- Cash Handling
- Dietary Restrictions
- Ability to work in a fast paced environment
- Self-motivated
- Form Preparation
- Payment and Investigation Escalations
Timeline
Finance/Insurance Administrator
Utmost International
2021.10 - 2023.05
Coffee Barista
Conrod's Coffee
2020.12 - 2021.09
Waitress
Bistro 54
2019.10 - 2020.03
Waitress
Jade Harbour Restaurant
2019.01 - 2019.10
GCSE, Grade C - Mathematics
Queen Elizabeth II High School
GCSE, Grade B - English Literature
Queen Elizabeth II High School
GCSE, Grade B - English Language
Queen Elizabeth II High School
GCSE, Grade B - Art
Queen Elizabeth II High School
GCSE, Grade B - Textiles
Queen Elizabeth II High School
GCSE, Grade B - Childcare
Queen Elizabeth II High School
GCSE, Grade D - Combined Sciences
Queen Elizabeth II High School
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