Jade Hopgood
Albion Park Rail
Summary
Accomplished professional with a proven track record in managing diverse responsibilities and leading multiple clients to success in high-pressure environments. Recognized for exceptional time management, advocacy, and problem-solving skills, with a keen focus on customer satisfaction, reliability, and punctuality. I thrive under pressure, consistently achieving organizational goals while managing multiple sites and clients. Adept at building strong relationships with employers and stakeholders, I am committed to fostering inclusive work environments and supporting individuals to achieve their employment goals.
Overview
15
15
years of professional experience
Work History
Employment Consultant
Sureway Employment & Training
01.2022 - Current
- Conduct comprehensive assessments of clients' skills and employment goals, particularly focusing on individuals with disabilities
- Develop tailored employment plans, offering guidance on job applications, resume preparation, and interview techniques
- Build strong relationships with employers, advocating for inclusive hiring practices and facilitating successful job placements
- Collaborate with community organizations to expand employment opportunities for clients
- Monitor client progress and adjust strategies to overcome employment barriers
- Managed multiple sites while ensuring the smooth delivery of services
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Mentored junior Employment Consultants, sharing best practices and insights gained from years of experience in the field.
- Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
- Conducted comprehensive assessments of client skills and experience, creating detailed career profiles for targeted job searches.
- Maintained up-to-date knowledge of labor market trends to provide accurate information on potential growth industries or occupations in demand.
- Organized and facilitated various workshops focused on resume writing, interview skills, networking strategies, and other essential job-seeking topics.
- Cultivated a diverse network of professional contacts across various industries beneficial in connecting clients with potential opportunities.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Career Highlight: Successfully supported over 100 job seekers into sustainable employment, fostering long-lasting relationships with employers and contributing to the economic growth of the Wollongong & Southcoast region & Received Multiple Recognition awards
Wellbeing Services Assistant
Warrigal Care
06.2019 - 08.2022
- Delivered exceptional care to patients, supporting daily living activities such as bathing, grooming, and feeding
- Documented patient care and vital sign updates, ensuring compliance with care standards
- Assisted patients with mobility, ensuring safety and minimizing infection risk by maintaining clean environments
- Collaborated with nursing staff to report and address any changes in patient conditions
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Waitress
Relish on Addison
03.2017 - 04.2019
- Managed multiple tables simultaneously, ensuring timely service and maintaining high standards of customer care
- Collaborated with kitchen staff to ensure accurate and timely food delivery, addressing special dietary needs
- Handled customer payments, ensured accurate billing, and maintained a balanced cash drawer
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender / Supervisor
Biota Dining
01.2015 - 12.2018
- Created and served signature cocktails, developed seasonal drink menus, and ensured compliance with alcohol regulations
- Managed bar staff, scheduling, and daily operations while maintaining high levels of customer satisfaction
- Supervised bar operations, ensuring cleanliness and proper handling of all bar-related tasks
- Set and oversaw weekly and special event menu plans.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Trained 15 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Receptionist
Biota Dining
01.2015 - 12.2018
- Greeted guests, managed bookings, and resolved any issues related to customer services
- Coordinated with other departments to ensure guest needs were met efficiently
- Trained junior staff in guest services and administrative procedures
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Managed complex calendars for senior executives, facilitating punctual and well-coordinated meeting schedules.
Customer Service Representative
Big W
11.2010 - 01.2012
- Handled customer inquiries and complaints, ensuring swift resolution and customer satisfaction
- Assisted with organizing the store layout and stocking merchandise
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Waitress
Hojo Café
02.2010 - 01.2011
- Provided prompt, friendly service, ensuring a warm and welcoming environment for customers
- Assisted in managing customer orders and payments while maintaining a clean dining environment
Education
Certificate III - Business Administration
TAFE NSW
Mental Health First Aid -
Certificate IV - Community Services
TAFE NSW
02.2025
Skills
- Effective Networking Techniques
- Disability Inclusivity
- Advocacy Coordination Skills
- Outstanding Client Support
- Empowerment and Safety Advocacy
- Comprehensive Reporting
- Organizational Skills in Time Management
- Analytical Problem Solving
- Crisis Management Skills
- Effective Written Communication
- Effective Task Delegation
- Effective Multitasking
- Rapid Skill Acquisition
- Technical Documentation Expertise
- Proficient Computer Skills
- Eager to Learn
- Digital Marketing Strategies
- Client Support
- Customer Support Services
- Adaptable Learning Attitude
- Sales Strategy Development
- Customer Focused
- Adaptability in Learning
- Workforce Development Services
- Office Administration
- Computer System Management
- Job Search Strategy
- Emotional Understanding
- Proficient in Computer Applications
Timeline
Employment Consultant
Sureway Employment & Training
01.2022 - Current
Wellbeing Services Assistant
Warrigal Care
06.2019 - 08.2022
Waitress
Relish on Addison
03.2017 - 04.2019
Bartender / Supervisor
Biota Dining
01.2015 - 12.2018
Receptionist
Biota Dining
01.2015 - 12.2018
Customer Service Representative
Big W
11.2010 - 01.2012
Waitress
Hojo Café
02.2010 - 01.2011
Mental Health First Aid -
Certificate III - Business Administration
TAFE NSW
Certificate IV - Community Services
TAFE NSW
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