Jade Howard

As a top-performing Sales Consultant at Werribee Mazda, I manage the complete customer journey from initial enquiry through to vehicle delivery and post-sale support. My role includes proactively following up sales leads, booking appointments, handling customer enquiries, arranging test drives, conducting vehicle and trade-in evaluations, presenting finance and payment options, negotiating sales and managing the process through to settlement. I pride myself on delivering exceptional customer service and building strong relationships, particularly during vehicle handovers, where I ensure customers understand their vehicle’s features and technology and feel confident driving away.

• Guided customers in vehicle selection by assessing needs and preferences, enhancing satisfaction and fit.
• Conducted thorough product demonstrations to showcase vehicle capabilities.
• Maintained updated knowledge of automotive industry trends and competitor offerings.
• Negotiated sales agreements and resolved customer complaints or objections swiftly to ensure a positive experience.

As an Assistant Club Manager at Crunch Fitness, I developed strong leadership, sales and customer service skills while supporting the team to achieve and exceed performance targets. I facilitated production and leadership meetings, assisted members with questions and concerns, confidently overcame objections and implemented promotional strategies. I also organised pop-up stalls and brand partnerships, managed administrative responsibilities and supported team development through meetings and travel. I achieved Victoria’s highest sales target for four consecutive months, driven by strong communication, product knowledge and a genuine passion for helping members become the best versions of themselves.

• Assisted in daily club operations and member service management.
• Coordinated staff schedules to ensure optimal coverage and service quality.
• Trained new employees on club policies and customer interaction standards.
• Monitored cleanliness and maintenance of fitness equipment and facilities.
• Facilitated member events and promotional activities to enhance engagement.
• Addressed member inquiries and resolved concerns efficiently and professionally.
• Supervised staff members in providing excellent customer service standards throughout the club premises.
• Monitored sales performance metrics to assess effectiveness of promotional campaigns.
• Analyzed customer feedback surveys to identify areas where service quality could be improved.
• Prepared monthly reports outlining key achievements against set objectives.

During my tenure at Anytime Fitness, I developed strong customer service, administrative and communication skills. I conducted floor walks and club tours, assisting members with equipment, providing guidance and answering questions to help them achieve their individual goals. I also managed cancellations, membership freezes and documentation accurately and efficiently, while handling incoming calls and processing payments. This experience strengthened my organisational skills, attention to detail and proactive approach to delivering exceptional customer service.

• Guided potential members through fitness options and membership plans.
• Conducted facility tours to showcase amenities and services available.
• Developed rapport with members to enhance retention and satisfaction.
• Provided outstanding customer service to address member inquiries and concerns.

Bunnings allowed me to flourish in a fast-paced, customer-focused environment. I began in a casual overnight Click & Collect role during lockdown, before progressing into Customer Support for six months. I then moved into the Builders and Trade Gate section, where I was responsible for stock replenishment and hardware while providing friendly and knowledgeable assistance to customers. This experience strengthened my communication, teamwork, customer service and ability to work efficiently under pressure.

• Assisted customers with product inquiries and general store navigation.
• Stocked shelves and organized merchandise for optimal presentation.
• Operated warehouse equipment safely to move inventory and supplies.
• Maintained clean and safe work areas in compliance with safety standards.
• Collaborated with team members to fulfill customer orders efficiently.
• Supported seasonal promotions by setting up displays and signage correctly.
• Investigated customer complaints and took corrective action where needed.
• Operated forklifts and pallet jacks for inventory movement.
• Processed customer orders and handled transactions at checkout stations.