Jade Ibbs
Scotchy Pocket,Queensland
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Accor - Sebel Maroochydore
Maroochydore , Queensland
02.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Recruited and trained new employees to meet job requirements.
Assistant Manager
Accor - Mantra Mooloolaba Beach
Mooloolaba, Queensland
03.2017 - 02.2023
- Day to running of 193 room 4-star Hotel, Front line Staff supervision, management and productivity, Ensuring the delivery of five-star customer service, Overseeing the cohesion and daily working of Housekeeping & Maintenance.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Administration Officer / Warehouse Operations
Caribu Horse Wear
02.2015 - 12.2016
- Processing of website orders and integration between our website and accounting systems, operation and maintaining of warehouse stock and fulfilment levels, Creations of purchase orders for new season stock and levels
- Reconciliation of credit card & Pay pal payments to our General trading account, Daily time management of orders generated verse orders being able to be completed.
Front Office Manager / Accounts payable for 2 properties
Spicers Tamarind 5 Star Retreat
04.2010 - 01.2014
- Accounts payable for both Spicers Tamarind & Spicers Clovelly Estate
- Customer service, reservations, guest accounts
- Policy and procedure structures, administration, End of month system roll and reconciliation, Payroll, Human resources, and stock takes
- Overseeing of the Housekeeping operations.
Assistant Manager
Peppers Balé, Port Douglas - 5 Star
10.2007 - 04.2010
- Day to running of Balé, customer service, reservations, group bookings, guest accounts
- Policy and procedure structures, administration, daily banking and end of month system roll
- Owner relations, owner accounts and payroll
- Accounts: AR, AP
- HR, and stock takes & EOM system roll
- Overseeing of the Housekeeping & Maintenance operations.
Front Office Supervisor - Guest Service Agent
Oceans Mooloolaba, Mooloolaba
11.2006 - 08.2007
- Day to running of Oceans, customer service, reservations, group bookings, customer accounts, policy and procedure structures, administration, daily banking reconciliation, owner relations.
Front Office Receptionist
Rydges Oasis Resort, Caloundra
02.1999 - 04.2001
- Check In & Check Out
- End of shift reconciliation
- Shift preparation & procedures
- Trust entries
- Guest services
- Reservations
- Tour bookings
- Guest transportation
- Guest relations
- Guest accounts.
Skills
- Customer Service Expertise
- Workflow Management
- Complaint Resolution
- Account Management
- Quality Assurance
- Handling Escalations
- Administrative Support
- Customer-Focused
- Meticulous Attention to Detail
- Employee Scheduling
- Work Prioritization
- Cash Handling
Accomplishments
- Accepted as part of the Emerging Leaders program at Mantra Mooloolaba Beach
- Host of the Luke Batty Charity Golf Day
- High Risk Work License - FL Fork Lift
- Became a qualified Horse Riding Instructor in 2014
- Placed 2nd at Zone 6 ODE event in Gympie
- Hospitality Level 4 - business management
- 3 weeks in South America Hiked the Inca Trail
- Culture Absorption: Vanuatu July 2002 - September 2002
- Malaysia March 2003 - June 2003
- Perisher Blue 1998 I was initially employed as the junior assistant and was promoted to senior assistant within 3 weeks. This particular position was an excellent team situation. Positions were rotated and all hands in deck when needed. There were team of seven to cook, clean, serve and attend to the daily requirements of a lodge of with a maximum capacity of a 120 guests.
- Caloundra Pony club highest points on club open day 1993
Personal Information
- Date of Birth: 09/30/79
Hobbies and Interests
- Horse Riding
- One day eventing & Showjumping
- Running
- Netball
- Wake Boarding
- Snow Boarding
- Music & attending live concerts
- Camping annually at Somerset Dam
Timeline
Assistant Manager
Accor - Sebel Maroochydore
02.2023 - Current
Assistant Manager
Accor - Mantra Mooloolaba Beach
03.2017 - 02.2023
Administration Officer / Warehouse Operations
Caribu Horse Wear
02.2015 - 12.2016
Front Office Manager / Accounts payable for 2 properties
Spicers Tamarind 5 Star Retreat
04.2010 - 01.2014
Assistant Manager
Peppers Balé, Port Douglas - 5 Star
10.2007 - 04.2010
Front Office Supervisor - Guest Service Agent
Oceans Mooloolaba, Mooloolaba
11.2006 - 08.2007
Front Office Receptionist
Rydges Oasis Resort, Caloundra
02.1999 - 04.2001
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