Summary
Overview
Work History
Education
Skills
Computer Programmes
References
Personal Development And Hobbies
Professional Development
Certification
Timeline
Generic

JADE INGRAM

PELICAN WATERS,Australia

Summary

Dynamic Ancillary Network Account Manager with proven success at BUPA Australia in expanding provider networks and enhancing stakeholder engagement. Expert in contract management and financial reporting, I consistently achieve growth targets while fostering strong relationships. Adept at data analysis, I drive strategic initiatives that elevate service delivery and operational efficiency.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Ancillary Network Account Manager SA/WA/NT

BUPA Australia
01.2022 - 01.2025
  • Recruitment and management of Ancillary providers contracted to Bupa.
  • Assisting in management of Ancillary benefits through Increasing the number of providers covered by ancillary contracts.
  • Increasing utilisation of networks by supporting customer initiatives to raise awareness.
  • Ensuring appropriate utilisation/Servicing by providers through networks by providing regular feedback both verbal and face to face.
  • Ensuring all growth of ancillary networks are in line with budget expectations.
  • Ensuring network providers are delivering contractual obligations.
  • Assisting in the development of implementation of the networks and Benefits.
  • Consolidation of contractual agreements across ancillary providers.
  • Implementation of common business rules and processes.
  • Expansion of electronic claiming usage.
  • Identifying and making recommendations on potential business risk.
  • Developing and maintaining relationships across the organisation.
  • Financial understanding of the impact of decisions.
  • Strong leadership and stakeholder management.
  • Ability to work autonomously.
  • Working with local retail centres.
  • Implement effective risk management strategies across Ancillary Network providers.
  • Key contact day to day for both Bupa and Ancillary Network providers.
  • Able to deal with external organisations and professional associations.
  • Capable of achieving outcomes and deadlines in a high pressured, environment.

Team Leader – Contracting

MCARTHUR
04.2012 - 04.2013
  • Business development and relationship building with clients.
  • Managing the Temporary division Commercial & Government.
  • Managing 110 Contractors.
  • Account Management.
  • Reverse Marketing of Job Seekers to Potential Employers.
  • Client Screening and Interviewing.
  • Post Placement Support.
  • Marketing.
  • Wording and placement of Job Advertisements.
  • Sourcing Potential Employees.
  • Placement of Job seekers.
  • Employer Relations & Networking.
  • Reporting and Record keeping.
  • Training on OHS&W.
  • Interviewing, selecting, inducting, training, and monitoring the performance of new candidates within Government.
  • Administration, facilitation, and upkeep of records of employees.
  • Telephone screening, behavioural based interviewing, and group assessments.
  • Ensuring that applicants are processed in a timely manner, with regular interaction and follow-up.
  • Audit applicant paperwork to ensure it meets compliance requirements.
  • Preparing resumes and candidate profiles then presenting to clients, doing reference checks and liaise with interviewed candidates.
  • Initiation of client and candidate database to develop a marketing procedure.
  • This has proven to be beneficial in gaining new business and creating a call cycle.
  • Continually performing above budget requirements.

Team Leader – Contracting

LOCHER HUMAN RESOURCES
08.2007 - 04.2012
  • Management of Government Temporary contract.
  • Managed over 250 ongoing Temporary placements.
  • Management of 5 recruitment Consultants.
  • B2B recruitment.
  • Business Development.
  • Recruitment of Staff for Client base.
  • Qualifying of all candidates for the role.
  • Testing of Candidates.
  • Working proficiently and effectively to reach KPI’s.
  • Maintaining performance of all working candidates.
  • All aspects of Work cover.
  • Client and Candidate maintenance.
  • Building a larger client base.
  • Reporting to Management with budgets and forecasts.

Ancillary Network Manager

MEDIBANK PRIVATE
08.2006 - 08.2007
  • Manage Ancillary Benefit Outlay within budget.
  • Manage the Ancillary Members Choice provider network.
  • Maintaining relationships with individual providers within the network.
  • Monthly reports and targets.
  • Organising Provider Forums.
  • Recruitment of new providers to network.
  • Implementing new agreements with providers.
  • Complaint handling.
  • Conducting information sessions for Members Choice Providers.

Corporate Sales Executive

MEDIBANK PRIVATE
10.2005 - 08.2006
  • Building New Corporate Relationships.
  • Implementing new corporate arrangements.
  • General office duties – Office Support.
  • Servicing Corporate clients.
  • Representing Medibank Private at Corporate Luncheons/Seminars.
  • Building up corporate client base.
  • Always Promoting Medibank Private.
  • Negotiating corporate covers/special offers.
  • Maintaining relationships with corporate clients.
  • Updating/maintaining reports on corporate activity.
  • Organising Medibank functions.
  • Conducting information sessions for corporate clients.
  • Generating Sales.

Sales Consultant – Retail

MEDIBANK PRIVATE
08.2005 - 10.2005
  • Sales.
  • Upgrading Insurance covers.
  • Customer Service.
  • Answering Product queries.
  • Cash handling.
  • Processing/assessing claims.
  • Balancing.
  • Product knowledge.

CRM – Marketing

JURLIQUE INTERNATIONAL
01.2003 - 01.2005
  • Customer Service.
  • Sales.
  • Responding to internal and External Emails (Worldwide).
  • Customer Complaints.
  • Returns.
  • Reception.
  • Management diary.
  • Website Design and updates.
  • Customer Care Hotline.
  • Promotions.
  • Retail Sales.
  • Problem Solving.
  • Marketing.
  • Monthly Reports.
  • Mail-outs.

Sales Co-Coordinator

AMIAD AUSTRALIA
01.1996 - 01.2003
  • Sales.
  • Data Entry.
  • Invoicing.
  • Marketing.
  • Reception.
  • Organisation of Field Days.
  • Vineyard Design.
  • Ordering of Stock.
  • Assistant to Sales Representatives.
  • Assistant to Marketing Manager.
  • Management of Overseas Shipments.
  • Liaising with Dealers.
  • Management Diary.
  • Organising Interstate Travel for Management.
  • Sales Reports.
  • Stock take.
  • Banking.

Data-Entry – Customer Service

GEORGE CHAPMAN PTY LTD
01.1994 - 01.1996
  • Data Entry.
  • Accounts Reconciliation.
  • Reception.
  • Invoicing.
  • Receipting.
  • Reconciling and payment of transport accounts, animal tax and levies.
  • Provide computer support for any problems to the operator on the slaughter floor.
  • Good working knowledge of Data flex, SAP, Lotus Notes, Microsoft Excel, and Word.
  • Banking.
  • Petty Cash Reconciliation.
  • Banking.

Education

Yr3 – Yr10 -

St Mary’s College

Yr11 – Yr12 -

Cornerstone College

Skills

  • Contract management
  • Data analysis
  • Financial reporting
  • Customer relationship management
  • Network development
  • Stakeholder engagement

Computer Programmes

  • PMP
  • Boss
  • Cyclops
  • Sass
  • Lotus Notes
  • R1
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • PageMaker
  • Tracker
  • Relationship
  • Nexus
  • MYOB
  • Fast Track
  • Turbo

References

References upon request.

Personal Development And Hobbies

  • Ironman Triathlete
  • Triathlon
  • Cyclist
  • Long Distance Ocean Swimmer
  • Equestrian

Professional Development

  • Computing and Databases - Mt Barker TAFE
  • Speed Typing - Mt Barker TAFE
  • Applied Veterinary Science - Gilles Plains TAFE
  • Secretarial Course - Australian Mineral Foundation
  • Lotus 123
  • Senior First Aid Certificate

Certification

  • Real Estate Registration (Queensland)

Timeline

Ancillary Network Account Manager SA/WA/NT

BUPA Australia
01.2022 - 01.2025

Team Leader – Contracting

MCARTHUR
04.2012 - 04.2013

Team Leader – Contracting

LOCHER HUMAN RESOURCES
08.2007 - 04.2012

Ancillary Network Manager

MEDIBANK PRIVATE
08.2006 - 08.2007

Corporate Sales Executive

MEDIBANK PRIVATE
10.2005 - 08.2006

Sales Consultant – Retail

MEDIBANK PRIVATE
08.2005 - 10.2005

CRM – Marketing

JURLIQUE INTERNATIONAL
01.2003 - 01.2005

Sales Co-Coordinator

AMIAD AUSTRALIA
01.1996 - 01.2003

Data-Entry – Customer Service

GEORGE CHAPMAN PTY LTD
01.1994 - 01.1996

Yr3 – Yr10 -

St Mary’s College

Yr11 – Yr12 -

Cornerstone College

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