Jade Jarrett
Port Kennedy,WA
Summary
I have keen eye for detail, genuine caring nature and exceptional level of client service skills that stem from my background of hospitality, managing a restaurant, supporting prison officers as a human resources officer and becoming a Nurse Graduate. My confidence in service delivery is attributed to my strong support from my family and been able to work in a team environment. Often working extensive hours monitoring trends and opportunities I take pride in my expertise of all aspects of my knowledge. With great responsibility, I am selflessly driven and is always going above and beyond to exceed expectations.
Overview
22
22
years of professional experience
Work History
Sales Officer
Luxury RV's WA
Rockingham, Western Australia
02.2024 - Current
- Analyzed customer feedback to improve product offerings.
- Creating and signing contracts for client purchase
- Usage of mircosoft word, microsoft exel, outlook, outlook calender, Eclipse and manufactures portals.
- Adhering to accessories stipulated on contact
- Conducting amendments forms to for additions and deletions on contract
- Ensuring client is aware of all legislation, processes and responsibility for the purchase of the product.
- Contract disputes and resolution tactics
- End to end sales technique
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Collaborated with other departments to ensure customer satisfaction throughout the process.
- Developed a comprehensive understanding of company products and services.
- Contacted current clients to promote products and services.
- Ensured compliance with sales policies, practices, and legal requirements.
- Negotiated contracts and closed agreements to maximize profit.
- Acted as a liaison between the customer and cross-functional internal teams.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Ensured the security and confidentiality of sensitive information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Processing payments of purchase
- Maintained positive working relationship with fellow staff and management.
Inspection Officer
Rental Management Australia
Port Kennedy , WA
11.2023 - 02.2024
- Maintain detailed records of all inspections performed and reported any findings or discrepancies in a timely manner.
- Prepare comprehensive inspection reports documenting findings and provide recommendations for repairs or improvements.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Human Resources Officer
Casaurina Prison
Casuarina , WA
11.2019 - 11.2023
- Conversing with officers to ensure safe work environments and understand the Prison Officer Industrial Act
- Creating daily rostering sheets for Officers deployment within the Prison and liaising with senior officer operation admin team
- Organizing order of officers overtime call out to alleviate the number of staff short fall
- Processing and payment of overtime
- Processing of personal leave - Ensuring that all medical evidence is acceptable under the Prison Officer Industrial Act
- Support and monitor overall officer welfare
- Submitting requests for Personal leave without Pay and Unauthorized pay to head office
- Accumulating all relevant documentation and submitting applications for parental leave to head office
- Processing annual leave
- Approving and submitting applications for Long service leave/ pro-rate Long service leave
- Approving and processing single annual leave days within allocation limits
- Processing and assisting with domestic violence leave
- Conversing with officers and processing leave under compelling and compassionate reasons
- Assisting with payroll enquiries
- Conducting Chronologies requested by Senior Management
- Conducting welfare checks
- Processing Higher Duty Allowances
- Assisting Rostering processes
- Conducting Audits
- Developed and enforced company policy and procedures
- Implement policies, procedures to resolve any employee discrepancies
- Handled sensitive and confidential employee information with complete discretion
- Processed employee status changes, keeping human resources systems and employee records up to date
Business Development Manager
Rental Management Australia
PORT KENNEDY, Western Australia
07.2013 - 09.2019
- Determined business development opportunities and implemented effective strategy for client acquisition
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Maintained open and ongoing communication with clients to meet needs and expectations
- Increase organic growth
- Networking, canvass and proactively prospecting for new business
- Establish and maintain referral network and maximize existing networks
- Conduct market appraisals and deliver high quality presentations
- Marketing and leasing of new business properties
- Managing leads from affiliates, referrals and existing clients
- Provide property management team with handover of all new management agreements and compliance documentation
- Achieve individual monthly targets and KPI’s
- Won Local Agent Finder Award
- Increased the amount of sales by 27% across 9 states.
Restaurant Manager
Cane Fire Cafe and Grill
PORT KENNEDY, Western Australia
05.2010 - 04.2012
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Managed accounts payable, accounts receivable and payroll
- Scheduled and directed staff in daily work assignments to maximize productivity
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Updated computer systems with new pricing and daily food specials
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development
- Prepared employee schedules to maintain appropriate staffing levels during peak periods
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Oversaw food preparation, production and presentation according to quality standards
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry
- Inspected dining and serving areas for cleanliness and proper setup
- Distributed food to service staff for prompt delivery to customers
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Anticipating market and industry trends
Aged Care Worker
Fredrick Guest Hostel
Bull Creek, Western Australia
04.2006 - 11.2007
- Provided residence with emotional support and companionship
- Assisted with mobility needs and maintaining personal hygiene of residence
- Improved residence outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Assisted with meal planning to meet nutritional plans
- Followed care plan and directions to administer medications
- Monitored vital signs and medication use, documenting variances and concerning responses
- Laundered clothing and bedding to prevent infection
- Examined and treated patient lacerations, contusions and physical symptoms and advised other medical professionals
- Supported bathing, dressing and personal care needs
- Followed safe lifting and transferring techniques to transport residents
- Organized oral medications for clients following dosage and schedule requirements
- Maintained detailed records of services performed on residents
- Helped residents get in and out of beds and wheelchairs
- Collected and recorded patients' blood pressure, pulse and respirations to evaluate and note basic health status
- Assisted in residents palative care plans
Cashier
IGA
PORT KENNEDY, Western Australia
10.2002 - 02.2006
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped with purchases and signed customers up for rewards program
- Learned roles of other departments to provide coverage and keep store operational
- Helped customers find specific products, answered questions and offered product advice
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Verified customer age requirement for alcohol or tobacco purchases
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Delivered high level of customer service to patrons using active listening and engagement skills
- Answered product questions with up-to-date knowledge of sales and store promotions
- Processed refunds for worn, damaged and broken merchandise
- Directed trash removal and sanitation procedures to keep aisles and register area organized
Education
Property Manger Registration -
REIWA
03.2015
AHA WA - Responsible Service of Alcohol
RSA Approved Manager 05.2010
Diploma - Enrolled Nursing
Challenger Tafe
Murdoch07.2009
High School Graduate -
Warnbro High School
Warnbro12.2006
Skills
- Teamwork
- Solving complaints
- Compassionate
- Ability to work under pressure
- Enhancing Quality
- Decision making
- Managing Databases
- Marketing Skills
- Time Management
- Verbal Communication
- Working Independently
- Creativity
- Responsible
Additional Information
- Microsoft Word (Advanced)
- Microsoft Excel (Intermediate)
- Microsoft PowerPoint (Intermediate)
- Adobe Acrobat (Advanced0
- Agent Plus (Advanced)
- Microsoft Outlook (Advanced)
- MYOB (Intermediate)
- CRM (Inspect real estate)
- Ascender (Advanced)
- WFS (Intermediate)
- TOMS (Intermediate)
References
- Jennie Mudford - Casuarina Human Resources Manager
Phone: 9411 5511
Email: jennie.mudford@justice.wa.gov.au
- Renell Kitchen - Rental Management Australia
Phone: 0432 798 742
Timeline
Sales Officer
Luxury RV's WA
02.2024 - Current
Inspection Officer
Rental Management Australia
11.2023 - 02.2024
Human Resources Officer
Casaurina Prison
11.2019 - 11.2023
Business Development Manager
Rental Management Australia
07.2013 - 09.2019
Restaurant Manager
Cane Fire Cafe and Grill
05.2010 - 04.2012
Aged Care Worker
Fredrick Guest Hostel
04.2006 - 11.2007
Cashier
IGA
10.2002 - 02.2006
Property Manger Registration -
REIWA
AHA WA - Responsible Service of Alcohol
Diploma - Enrolled Nursing
Challenger Tafe
High School Graduate -
Warnbro High School
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