Jade Jeong
Sydney,Australia
Overview
9
9
years of professional experience
Work History
IT Support Analyst
ActivateUTS
Sydney, Australia
02.2023 - Current
- Manage and prioritize helpdesk tickets to minimize backlog and improve operational efficiency.
- Provide technical support to end users, troubleshooting hardware and software issues, and assisting with IT-related inquiries.
- Oversee hardware repairs, software updates, network maintenance, and manage office technology equipment.
- Maintain policies and procedures for the secure and effective use of IT systems.
Administrative Officer
CS METAL Co LTD
, South Korea
12.2019 - 04.2022
- Analyzed and resolved incoming requests, and prioritized tasks where required, serving more than 20 clients per day.
- Ensured that all the processed products are delivered on time.
- Completed all required paperwork for invoicing customers in a timely manner.
Administration Assistant (Contract)
Korail Technologies Group
, South Korea
07.2018 - 10.2018
- Monitored and maintained the database by identifying abnormal or duplicated purchase orders
- Dealt with the other 5 branches' queries promptly and appropriately
- Assisted in individual tax return
Junior Project Manager
2J Vina Corporation
, South Korea
01.2016 - 10.2016
- Planned, assigned resources, and monitored the progress of projects.
- Conducted quality checks for materials delivered to the factory.
- Contacted and followed up with various logistics companies for the delivery of materials.
- Analyzed insights for management on a regular basis.
Education
Master of Information Technology -
University of Technology Sydney
08.2024
Bachelor of Management Information System -
Silla University
02.2016
Skills
- SQL
- Python
- Tableau
- JavaScript
- Excel
- PowerPoint
- Word
- Knime
- Java
Projects
Data Visualization Project: Sales Dashboard Creation
- Developed a sales dashboard using Tableau to visualize and analyze sales data
- publicly accessible:
Airline Customer Satisfaction Prediction
- Built classifiers to predict customer satisfaction using KNIME and an airline dataset
- Gained hands-on experience in data mining, feature engineering, and model optimization
Pang Shooter
- Developed an arcade-style shooting game using Python and Pygame
- GitHub: https://github.com/Jade107027/pang_shooter
Online Car Rental System
- Developed a dynamic website for a car rental company using HTML, CSS, JavaScript, AJAX, and PHP
- Designed JSON data structures to store car information and used MySQL to track rental orders.
- GitHub: https://github.com/Jade107027/
Timeline
IT Support Analyst
ActivateUTS
02.2023 - Current
Administrative Officer
CS METAL Co LTD
12.2019 - 04.2022
Administration Assistant (Contract)
Korail Technologies Group
07.2018 - 10.2018
Junior Project Manager
2J Vina Corporation
01.2016 - 10.2016
Master of Information Technology -
University of Technology Sydney
Bachelor of Management Information System -
Silla University
Similar Profiles
Leo ZantidesLeo Zantides
Senior Wait Staff Member at ActivateUTSSenior Wait Staff Member at ActivateUTS
KY QUANG HUNG HOKY QUANG HUNG HO
President at ActivateUTS (Social Soccer Society)President at ActivateUTS (Social Soccer Society)
Luke BilobrkLuke Bilobrk
Client Advisor at PradaClient Advisor at Prada
Ralph FontanosRalph Fontanos
Kitchen Hand at Craigcare GroupKitchen Hand at Craigcare Group
James RussoJames Russo
Student at Full TimeStudent at Full Time