Overview
Work History
Education
Skills
Projects
Timeline
Generic

Jade Jeong

Sydney,Australia

Overview

9
9
years of professional experience

Work History

IT Support Analyst

ActivateUTS
Sydney, Australia
02.2023 - Current
  • Manage and prioritize helpdesk tickets to minimize backlog and improve operational efficiency.
  • Provide technical support to end users, troubleshooting hardware and software issues, and assisting with IT-related inquiries.
  • Oversee hardware repairs, software updates, network maintenance, and manage office technology equipment.
  • Maintain policies and procedures for the secure and effective use of IT systems.

Administrative Officer

CS METAL Co LTD
, South Korea
12.2019 - 04.2022
  • Analyzed and resolved incoming requests, and prioritized tasks where required, serving more than 20 clients per day.
  • Ensured that all the processed products are delivered on time.
  • Completed all required paperwork for invoicing customers in a timely manner.

Administration Assistant (Contract)

Korail Technologies Group
, South Korea
07.2018 - 10.2018
  • Monitored and maintained the database by identifying abnormal or duplicated purchase orders
  • Dealt with the other 5 branches' queries promptly and appropriately
  • Assisted in individual tax return

Junior Project Manager

2J Vina Corporation
, South Korea
01.2016 - 10.2016
  • Planned, assigned resources, and monitored the progress of projects.
  • Conducted quality checks for materials delivered to the factory.
  • Contacted and followed up with various logistics companies for the delivery of materials.
  • Analyzed insights for management on a regular basis.

Education

Master of Information Technology -

University of Technology Sydney
08.2024

Bachelor of Management Information System -

Silla University
02.2016

Skills

  • SQL
  • Python
  • Tableau
  • JavaScript
  • Excel
  • PowerPoint
  • Word
  • Knime
  • Java

Projects

Data Visualization Project: Sales Dashboard Creation

  • Developed a sales dashboard using Tableau to visualize and analyze sales data
  • publicly accessible:

Airline Customer Satisfaction Prediction

  • Built classifiers to predict customer satisfaction using KNIME and an airline dataset
  • Gained hands-on experience in data mining, feature engineering, and model optimization

Pang Shooter

  • Developed an arcade-style shooting game using Python and Pygame
  • GitHub: https://github.com/Jade107027/pang_shooter

Online Car Rental System

  • Developed a dynamic website for a car rental company using HTML, CSS, JavaScript, AJAX, and PHP
  • Designed JSON data structures to store car information and used MySQL to track rental orders.
  • GitHub: https://github.com/Jade107027/

Timeline

IT Support Analyst

ActivateUTS
02.2023 - Current

Administrative Officer

CS METAL Co LTD
12.2019 - 04.2022

Administration Assistant (Contract)

Korail Technologies Group
07.2018 - 10.2018

Junior Project Manager

2J Vina Corporation
01.2016 - 10.2016

Master of Information Technology -

University of Technology Sydney

Bachelor of Management Information System -

Silla University

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Jade Jeong