Jade Jeong
Sydney,Australia
Overview
9
9
years of professional experience
Work History
IT Support Analyst
ActivateUTS
Sydney, Australia
02.2023 - Current
- Manage and prioritize helpdesk tickets to minimize backlog and improve operational efficiency.
- Provide technical support to end users, troubleshooting hardware and software issues, and assisting with IT-related inquiries.
- Oversee hardware repairs, software updates, network maintenance, and manage office technology equipment.
- Maintain policies and procedures for the secure and effective use of IT systems.
Administrative Officer
CS METAL Co LTD
, South Korea
12.2019 - 04.2022
- Analyzed and resolved incoming requests, and prioritized tasks where required, serving more than 20 clients per day.
- Ensured that all the processed products are delivered on time.
- Completed all required paperwork for invoicing customers in a timely manner.
Administration Assistant (Contract)
Korail Technologies Group
, South Korea
07.2018 - 10.2018
- Monitored and maintained the database by identifying abnormal or duplicated purchase orders
- Dealt with the other 5 branches' queries promptly and appropriately
- Assisted in individual tax return
Junior Project Manager
2J Vina Corporation
, South Korea
01.2016 - 10.2016
- Planned, assigned resources, and monitored the progress of projects.
- Conducted quality checks for materials delivered to the factory.
- Contacted and followed up with various logistics companies for the delivery of materials.
- Analyzed insights for management on a regular basis.
Education
Master of Information Technology -
University of Technology Sydney
08.2024
Bachelor of Management Information System -
Silla University
02.2016
Skills
- SQL
- Python
- Tableau
- JavaScript
- Excel
- PowerPoint
- Word
- Knime
- Java
Projects
Data Visualization Project: Sales Dashboard Creation
- Developed a sales dashboard using Tableau to visualize and analyze sales data
- publicly accessible:
Airline Customer Satisfaction Prediction
- Built classifiers to predict customer satisfaction using KNIME and an airline dataset
- Gained hands-on experience in data mining, feature engineering, and model optimization
Pang Shooter
- Developed an arcade-style shooting game using Python and Pygame
- GitHub: https://github.com/Jade107027/pang_shooter
Online Car Rental System
- Developed a dynamic website for a car rental company using HTML, CSS, JavaScript, AJAX, and PHP
- Designed JSON data structures to store car information and used MySQL to track rental orders.
- GitHub: https://github.com/Jade107027/
Timeline
IT Support Analyst
ActivateUTS
02.2023 - Current
Administrative Officer
CS METAL Co LTD
12.2019 - 04.2022
Administration Assistant (Contract)
Korail Technologies Group
07.2018 - 10.2018
Junior Project Manager
2J Vina Corporation
01.2016 - 10.2016
Master of Information Technology -
University of Technology Sydney
Bachelor of Management Information System -
Silla University