Overview
Work History
Education
Skills
Timeline
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Jade JIbba

Sydney,NSW

Overview

6
6
years of professional experience

Work History

Assistant Manager

WHSmith
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Receptionist Administrator

Fitness First
03.2022 - 02.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.

Team Leader

McDonald's
02.2018 - 12.2023
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Education

Diploma - HR RESOURCE MANAGEMENT

OPEN COLLEGES
Sydney, NSW
12.2024

Skills

  • Product and service knowledge
  • Staff Training and Development
  • Retail Operations
  • Operations Management
  • Marketing knowledge

Timeline

Assistant Manager

WHSmith
01.2023 - Current

Receptionist Administrator

Fitness First
03.2022 - 02.2024

Team Leader

McDonald's
02.2018 - 12.2023

Diploma - HR RESOURCE MANAGEMENT

OPEN COLLEGES

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Jade JIbba