Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jade Kelly

Sydney

Summary

Highly organised and personable professional with a background in customer service, administration, and client support. Experienced in handling front-desk operations and providing professional and compassionate assistance to clients. Strong interpersonal skills, excellent communication and problem solving skills and the ability to multitask effectively in fast-paced environments. Passionate about creating a welcoming atmosphere and ensuring smooth day-to-day office operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Disability and Mental Health Support Worker

Home Sweet Home Nursing Care
01.2018 - Current
  • Provided exceptional customer service and support to clients, ensuring their needs were met efficiently.
  • Handled scheduling, appointment coordination, and communication between clients and care providers.
  • Assisted with administrative tasks, including maintaining confidential records and processing reports.
  • Built strong rapport with clients, fostering trust and providing a high level of personalised support.
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.

Child Protection Caseworker

Department of Communities and Justice
01.2024 - 02.2025
  • Interacted compassionately with clients, ensuring a welcoming and supportive environment.
  • Partnered with various agencies to address complex issues, demonstrating strong teamwork and communication skills.
  • Coordinated appointments and home visits while maintaining clear and professional communication with clients.
  • Developed safety plans and completed risk assessments, highlighting attention to detail and proactive problem-solving.
  • Managed cases involving high-needs and high-risk clients, maintaining detailed records and documentation. Managed documentation, including assessments, case notes, and reports with attention to accuracy and confidentiality.
  • Prepared court documents and attended court proceedings, ensuring accuracy and professionalism in all communications.
  • Achieved high levels of client satisfaction by consistently delivering compassionate and responsive service to families in crisis.

Concierge / Case Worker

Wesley Edward Eagar Centre
01.2021 - 01.2024
  • Served as the first point of contact for clients, providing a warm and professional welcome.
  • Managed front-desk responsibilities, including answering calls, handling inquiries, and directing clients appropriately.
  • Scheduled and coordinated meetings, ensuring smooth operations and minimal disruptions.
  • Maintained accurate records, completed administrative tasks, and managed correspondence.
  • Assisted with general office upkeep, ensuring a well-maintained and professional reception area.
  • Utilised strong conflict resolution skills to handle sensitive situations with professionalism and care.

Education

Bachelor of Social Work (Honours) -

UNSW
01.2022

Skills

  • Exceptional customer service
  • Strong verbal and written communication skills
  • Efficient scheduling and appointment coordination
  • Multi-tasking and problem-solving in high-pressure environments
  • Professional phone and email etiquette
  • Conflict resolution and de-escalation techniques
  • Strong organisational and administrative skills
  • Ability to maintain confidentiality and professionalism
  • Friendly, positive attitude
  • Teamwork and collaboration

Certification

  • First Aid Training
  • Working with Children Check
  • Valid Australian Drivers License

Timeline

Child Protection Caseworker

Department of Communities and Justice
01.2024 - 02.2025

Concierge / Case Worker

Wesley Edward Eagar Centre
01.2021 - 01.2024

Disability and Mental Health Support Worker

Home Sweet Home Nursing Care
01.2018 - Current

Bachelor of Social Work (Honours) -

UNSW

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Jade Kelly