Summary
Overview
Work History
Skills
Timeline
Generic

Jade Kennedy

Glenmore Park,NSW

Summary

Enthusiastic Sales Representative and Customer Service professional offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding targets. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

19
19
years of professional experience

Work History

Mother and Housekeeper

Stay At Home Mum
08.2017 - Current

Inside Sales

Technogym
02.2016 - 08.2017
  • Face to face and over the phone sales
  • Working towards quarterly targets
  • Attending fitness expos
  • Following up and creating sales lead

Achievements:

  • Global top performer 2017

Receptionist/Leasing Consultant

Harcourts Real Estate
06.2015 - 02.2016
  • Management of front office
  • Cash handling
  • Trust accounting
  • Conducting open homes
  • Communicating with landlords and tenants
  • Collecting rentals arrears from tenants
  • Organising repairs

Achievements:

  • Received an excellence award from Harcourts recognizing my skills in customer service in my 2nd month of employment

Telemarketer

Kyocera Document Solutions
06.2014 - 06.2015
  • Calling existing customers to touch base to see if they have any requirements
  • Identify business opportunities and source sales leads for the sales team
  • Updating and data entry of details into system
  • Customer service.

Store Manager

Connor Clothing
10.2012 - 05.2014
  • Working with the staff to achieve daily and weekly sales budgets
  • Banking and cash handling
  • Hiring and training of new staff
  • Stock control and maintenance of stock (over 5000 items in store)
  • Continuous training with staff on sales, customer service, general business requirements and updates
  • Maintaining a good rapport with the customer’s thus encouraging regular clientele

Achievements:

  • Promoted to Store Manager after one month of employment
  • Tripled sales within 6 months
  • Achieved the highest percentage increase in sales over previous year (206%).

Assistant Manager

Payless Shoes
05.2012 - 10.2012
  • Working with the Store Manager to achieve sales budget
  • Providing structure for the team displaying leadership skills
  • Banking and cash handling
  • Relief management
  • Defining daily goals and/or required results to staff
  • Creating rosters and wage costing.

Employment Consultant (Case Manager)

Ability Options Employment
09.2011 - 03.2012
  • Securing high quality, sustainable and suitable employment for people with disabilities
  • Providing job search training and support
  • Marketing to employers (both direct and cold calling min
  • Organising and conducting fortnightly appointments with job seekers (up to case load of 40

Achievements:

  • Nominated for Employee of the Month in my 2nd month of employment.

Collections Supervisor

Signature Security
01.2006 - 01.2011
  • Supervising and setting out daily tasks for team of 4
  • Interviewing and selecting Collections Representatives
  • Training new staff
  • Authorised to conduct banking on behalf of the company for Australia and NZ
  • Travelled to New Zealand for cross training (both Auckland and Christchurch branches)
  • Billing / creating of invoices for Australia and NZ
  • Requirement to achieve a minimum of 96 outbound calls per day
  • Achieved all target bonuses


Collections Representative

Signature Security Group
01.2005 - 01.2006
  • Requirement to achieve a minimum of 96 outbound calls per day
  • Answering incoming calls
  • Achieved all target bonuses
  • Achievements:
  • Set the highest ever outbound daily call record within the company (236 NZ calls)
  • Promoted to Supervisor after one year

References

Giulio Gasperini – Technogym Sales Manager

0415 564 093

Simon Bradbury – Personal reference

0417 770 041

Skills

  • Sales and Negotiation
  • Phone and Email Etiquette
  • Lead Generation
  • Customer Service and Assistance
  • Data Entry
  • Goals and Performance
  • Database Management
  • Prospect Follow-Up
  • Payment Processing
  • Upselling Strategies
  • Strong Communication and Interpersonal Skills
  • Data Entry Documentation

Timeline

Mother and Housekeeper

Stay At Home Mum
08.2017 - Current

Inside Sales

Technogym
02.2016 - 08.2017

Receptionist/Leasing Consultant

Harcourts Real Estate
06.2015 - 02.2016

Telemarketer

Kyocera Document Solutions
06.2014 - 06.2015

Store Manager

Connor Clothing
10.2012 - 05.2014

Assistant Manager

Payless Shoes
05.2012 - 10.2012

Employment Consultant (Case Manager)

Ability Options Employment
09.2011 - 03.2012

Collections Supervisor

Signature Security
01.2006 - 01.2011

Collections Representative

Signature Security Group
01.2005 - 01.2006
Jade Kennedy