Jade Kenney
Fremantle,WA
Summary
Customer-oriented sales professional with 12 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Self-motivated with a passion for people and sales.
Overview
18
18
years of professional experience
Work History
Customer Business Manager
Blackmores Group Ltd
12.2019 - Current
- Identifying potential areas of business growth through market analysis and customer insights.
- Monitoring industry trends and developments to maintain competitive advantage in the marketplace.
- Participating in trade shows or other events to promote company's products and services to prospective customers.
- Cultivating strong professional relationships with suppliers and key customers to drive long-term business development and category growth.
- Enhancing sales volume through skilled and strategic support to customers.
- Effective territory management, executing brand objectives, facilitating education, detailed and strategic call plans, 100% territory coverage, achievement of sales targets.
- Providing training to existing customers on product usage, implementation and upgrades.
- Generating detailed reports on sales performance against targets set by management.
- Creating value propositions tailored to individual clients' business needs.
- Expeditating customer problems and complaints to successful resolution.
- Analyzing potential sales opportunities and call plan.
- Collaborating with customers to create mutually rewarding and lucrative partnerships.
Sales Representative - Clinical WA
Gunz Dental ANZ
07.2019 - 12.2019
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and attended all industry trade shows.
- Developed and maintained relationships with existing clients and key customers to ensure customer satisfaction and increase sales.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Collaborated with other departments such as marketing, finance, logistics.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Leveraged CRM system to manage sales activities and track sales performance.
Western Australia Territory Manager
Nature’s Sunshine Products Australia
07.2015 - 07.2019
- Developed and implemented strategies to increase sales in assigned territory.
- Established and nurtured relationships with key customers, vendors, and distributors to maximize brand exposure and sales.
- Provided training and technical support to customers.
- Created presentations for new and existing customers highlighting products' features and benefits.
- Created sales opportunities through cold-calling and other promotional activities.
- Collaborated with cross-functional teams such as marketing and finance to achieve organizational goals.
- Devised territory sales plans to achieve sales targets and business objectives.
Account Manager
Metagenics Australia
06.2011 - 06.2014
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Maintained accurate records of all customer interactions in the CRM system.
- Attended trade shows and conferences as a representative of the company.
- Providing technical and training support to customers.
- Collaborated with sales team to collectively drive growth and market share.
- Identified customer needs by asking questions and advising on best solutions.
- Meeting and exceeding monthly sales targets and business objectives.
Naturopath
Wizard Pharmacy Cannington
11.2010 - 06.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Receptionist/Naturopathic Intern
NatMed Natural Medicine Clinic East Fremantle
01.2010 - 11.2010
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including client follow-up, dispensing prescriptions, filing, managing stock and the dispensary.
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled space or equipment for special programs, meetings and conferences.
Enrolled Nurse
St John of God Hospital Murdoch
04.2006 - 12.2009
- Specialized in Respiratory, Orthopedics, Neurosurgery, Oncology, General surgery, and General Medicine.
- Prioritized and organized tasks to efficiently deliver patient care.
- Effective communication and liaison with doctors, allied health, fellow team members, patients, and their families.
- Accurate note writing and documentation.
- Accurate assessment and interpretative skills.
Education
Graduate Certificate - Counseling
Edith Cowen University
Perth, WA01.2022
Graduate Certificate - Business Administration
Southern Cross University
Sydney, NSW01.2021
Bachelor of Health Science - Complementary Medicine
Charles Sturt University Sydney
Sydney, NSW01.2011
Advanced Diploma - Naturopathy
Endeavor College of Natural Medicine
Perth, WA01.2009
Diploma - Nursing
North Metropolitan TAFE
Perth, WA01.2002
Graduated Year 12 -
Thornlie Christian College
Perth, WA01.1999
Skills
- Excellent relationship building and relationship management skills
- Excellent communication and negotiation skills
- Excellent time management and organizational skills
- Sales planning, development, and implementation
- Solutions delivery and training
- Self-motivated, adaptable, and service-driven
Accomplishments
- Achieved 102% full year sales target FY22-23.
- Achieved 101.2% full year sales target FY21-22.
- Achieved 110% sales objectives and customer training objectives Jan-Feb FY19-20.
- Achieved 110% of sales and campaign objectives Mar-April FY19-20.
- Achieving 112% of sales and 121% profit on focus categories in 3 months.
- Achieving greatest percentage of state growth nationally in 2016.
References
References available upon request.
Timeline
Customer Business Manager
Blackmores Group Ltd
12.2019 - Current
Sales Representative - Clinical WA
Gunz Dental ANZ
07.2019 - 12.2019
Western Australia Territory Manager
Nature’s Sunshine Products Australia
07.2015 - 07.2019
Account Manager
Metagenics Australia
06.2011 - 06.2014
Naturopath
Wizard Pharmacy Cannington
11.2010 - 06.2011
Receptionist/Naturopathic Intern
NatMed Natural Medicine Clinic East Fremantle
01.2010 - 11.2010
Enrolled Nurse
St John of God Hospital Murdoch
04.2006 - 12.2009
Graduate Certificate - Counseling
Edith Cowen University
Graduate Certificate - Business Administration
Southern Cross University
Bachelor of Health Science - Complementary Medicine
Charles Sturt University Sydney
Advanced Diploma - Naturopathy
Endeavor College of Natural Medicine
Diploma - Nursing
North Metropolitan TAFE
Graduated Year 12 -
Thornlie Christian College
Similar Profiles
NUNNAPHAT JIRAWATTANASOMKULNUNNAPHAT JIRAWATTANASOMKUL
People & Culture Operations Generalist at Blackmores GroupPeople & Culture Operations Generalist at Blackmores Group
Rajesh RawatRajesh Rawat
Business Analyst at Blackmores GroupBusiness Analyst at Blackmores Group
SAHEED AMUNISAHEED AMUNI
Customer Service Team Lead at BlackmoresCustomer Service Team Lead at Blackmores