Jade Keppell
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
14
14
years of professional experience
Work History
Key Account Manager
Metagenics Aust
04.2010 - Current
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Supported sales and reporting for large and medium-sized accounts.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Field Sales Manager
Metagenics Aust
04.2010 - 08.2020
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
- Managed contracts and operations at customer sites to encourage safe working conditions, compliance and financial performance.
- Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
- Delegated work assignments and processes to manage inventory, manpower and equipment and maintain optimal customer service.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Account Manager
Metagenics Aust
04.2010 - 05.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with marketing and sales teams to develop targeted campaigns.
Education
MBA - Business Administration
Australian Institute of Business
South Australia 11.2021
Bachelor of Science - Health Science (Nutritional Medicine)
Australian Collage of Natural Medicine
Brisbane, QLD12.2015
Bachelor of Science - Health Science (Naturopathy)
Endeavour Collage of Natural Medicine
Brisbane 12.2008
Skills
- Building Long Term Customer Relationships
- Key Account Management
- Cross-Functional Collaboration between Marketing, Category Management and Finance
- Demand Planning
- Data Analysis
- Reporting analysis and interpretation
- Power Bi and CRM operation skills
- High-Impact Proposal Presentation
- Business Development
- Revenue Generation
- Strong Sales Tactics
- Intermediate & Advanced Excel skills
Accomplishments
2023 Winner of National Pharmacies Supplier of the Year- Recognition of Excellence Small Supplier Retail
2022 Winner Wizard Pharmacy Supplier Rep of the Year
2022 Winner Chempro Chemist Supplier of the Year for Vitamin Category
2022 Nominated National Pharmacies Supplier of the Year- Supply Chain
Going above an beyond with:
- Presenting Educational Training Events to Pharmacists
- Cross-functional development of Power Bi Reporting for the Key Account Team
- Cross-functional Development of Trading Term Document for State Based Groups and the wider business
- Taking on additional responsibilities for Manager and Key Account Team
Timeline
Key Account Manager
Metagenics Aust
04.2010 - Current
Field Sales Manager
Metagenics Aust
04.2010 - 08.2020
Account Manager
Metagenics Aust
04.2010 - 05.2018
MBA - Business Administration
Australian Institute of Business
Bachelor of Science - Health Science (Nutritional Medicine)
Australian Collage of Natural Medicine
Bachelor of Science - Health Science (Naturopathy)
Endeavour Collage of Natural Medicine
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