Jade Koch
Melbourne,VIC
Summary
Motivated individual with extensive customer service experience and a solid foundation in legal knowledge. Proven ability to communicate effectively and solve problems efficiently in fast-paced environments. Committed to delivering high-quality work and providing exceptional client support.
Overview
2
2
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Call Center Representative
Probe cx
Melbourne, VIC
05.2026 - Current
- Represented a government entity.
- Assisted clients with taxation inquiries to ensure compliance.
- Supported clients with general inquiries regarding services and processes.
- Facilitated completion of tax returns for clients with accuracy.
Warehouse Assistant
Scholastic Australia Pty Ltd
Campbellfield , VIC
07.2025 - 04.2026
- Executed picking and packing operations for books efficiently.
- Maintained cleanliness standards throughout the warehouse environment.
- Assisted customers during warehouse sales to enhance shopping experience.
- Utilised POS systems for accurate transaction processing.
Kitchen Hand
Kebab 66 Roxy
Somerton, VIC
2019 - 2025
- Managed daily operations by opening and closing store effectively.
- Prepared machinery for optimal functioning during operations.
- Prepared all menu items for daily service.
- Facilitated in-store and online orders.
- Ordered inventory to maintain stock levels.
- Trained new employees on operational procedures and customer service standards.
- Addressed customer queries and resolved complaints to enhance satisfaction.
Education
Diploma of Education Studies - Education
Victoria University
Melbourne, VIC01-2021
High School Diploma -
Gladstone Park Secondary College
01-2020
Bachelor of Laws - Law
Victoria University
Melbourne, VICSkills
- Tax compliance
- Inventory management
- Point of sale
- Customer support
- Order processing
- Data entry
- Problem-solving skills
Languages
English
Full Professional
Turkish
Professional
Certification
- Bachelor's Degree - Victoria University - 2026
- Diploma - Victoria University - 2021
Timeline
Call Center Representative
Probe cx
05.2026 - Current
Warehouse Assistant
Scholastic Australia Pty Ltd
07.2025 - 04.2026
Kitchen Hand
Kebab 66 Roxy
2019 - 2025
Diploma of Education Studies - Education
Victoria University
High School Diploma -
Gladstone Park Secondary College
Bachelor of Laws - Law
Victoria University