Dylan Laird
Koo-Wee-Rup
Summary
Proven achiever with a solid background in sales, notably at Wurth Australia, where I significantly enhanced client satisfaction and sales growth through exceptional relationship building and upselling strategies. Leveraged organizational skills and a goal-oriented mindset to identify new accounts and foster long-term customer loyalty, driving consistent sales achievements.
Overview
8
8
years of professional experience
Work History
Internal Sales Representative
Wurth Australia
11.2022 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Researched and identified possible new accounts for sales development.
- Introduced new products to consumers and promoted products currently in stock to increase sales volumes.
- Increased cross-selling opportunities by effectively communicating product features and benefits tailored to individual client needs.
- Leveraged strong interpersonal skills to foster productive relationships with key stakeholders, both internally and externally, contributing to the overall success of the sales team.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
Retail Assistant
Coles
04.2021 - 11.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Sales Assistant
Hashtag Floorball
01.2017 - 12.2019
- Assisted customers with prompt and polite support.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Education
Certificate IV in Property Services (Real Estate) -
Chisholm Institute
03.2021
High School Diploma -
Koo Wee Rup Secondary College
Koo-Wee-Rup, VIC12.2020
Skills
- Relationship Building
- Goal-oriented mindset
- Email Etiquette
- Upselling strategies
- Organizational Skills
Additional Information
Gavin Staindl - 0424 227 134
Director at Ray White Officer
Brad King - 0488 352 779
Owner of Hashtag Floorball
Matt Davidson - 0466 317 038
Assistant Store Manager at Coles
Timeline
Internal Sales Representative
Wurth Australia
11.2022 - Current
Retail Assistant
Coles
04.2021 - 11.2022
Sales Assistant
Hashtag Floorball
01.2017 - 12.2019
Certificate IV in Property Services (Real Estate) -
Chisholm Institute
High School Diploma -
Koo Wee Rup Secondary College
Similar Profiles
Tayah StraussTayah Strauss
Fleet and Travel Coordinator at Wurth AustraliaFleet and Travel Coordinator at Wurth Australia
Luke ComerLuke Comer
Sales Representative at WURTH AustraliaSales Representative at WURTH Australia
Antonios AtsasAntonios Atsas
Business Development Manager at Real Dairy AustraliaBusiness Development Manager at Real Dairy Australia