Thi Ngoc Bich LE
Case Worker
Rockingham,WA
Summary
Personable and empathetic with natural ability to connect and communicate effectively. Equipped with foundational knowledge in human services and proficient in client documentation and data entry. Committed to making positive impact on individuals and communities by providing support and resources.
Overview
2027
2027
years of professional experience
4
4
Certification
Work History
Support Coordinator
Access Foundation
Welshpool, WA
03.2026 - 05.2026
- Coordinated client services, ensuring timely access to support resources.
- Developed individualized service plans, aligning with client needs and goals.
- Facilitated communication between clients and service providers to enhance collaboration.
- Monitored service delivery, identifying areas for improvement and recommending solutions.
Disability Support Worker
Adelphi Living
Mandurah, WA
08.2023 - 11.2025
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Implemented behavior management techniques, ensuring a safe and supportive environment for clients.
- Maintained accurate documentation of client interactions, ensuring compliance with regulatory standards.
Student Case Worker
PeelConnect Incorporated
Mandurah, WA
04.2025 - 05.2025
- Maintained clean and organized work areas to ensure safety compliance.
- Collaborated with team members to meet daily production goals.
- Documented client interactions and maintained accurate case notes for legal compliance.
- Provided crisis intervention support, ensuring client safety and emotional well-being.
- Participated in training sessions to enhance knowledge of community resources and best practices.
Personal Support Worker Student
Cahoots
Bayswater, WA
2023 - 2023
- Assisted with daily living activities, enhancing clients' comfort and independence.
- Provided compassionate support to individuals with diverse needs, fostering positive relationships.
- Collaborated with healthcare professionals to implement care plans effectively.
- Maintained cleanliness and organization in client environments, promoting safety and well-being.
Education
Bachelor of Community Services - Bachelor of Community Services
Acknowledge Education
Perth, WA05-2026
Diploma - Community Services
South Metropolitan TAFE
Murdoch, WA12-2023
Certificate IV - Community Services
South Metropolitan TAFE
Murdoch, WA12-2022
Certificate III - Community Services
South Metropolitan TAFE
Murdoch, WA07-2022
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Active listening
- Compassionate care
- Confidentiality practices
Certification
- Police Clearance
- Working with Children Check
- NDIS Screening Check
- First Aid + CPR
- Drivers License
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Support Coordinator
Access Foundation
03.2026 - 05.2026
Student Case Worker
PeelConnect Incorporated
04.2025 - 05.2025
Disability Support Worker
Adelphi Living
08.2023 - 11.2025
Personal Support Worker Student
Cahoots
2023 - 2023
Bachelor of Community Services - Bachelor of Community Services
Acknowledge Education
Diploma - Community Services
South Metropolitan TAFE
Certificate IV - Community Services
South Metropolitan TAFE
Certificate III - Community Services
South Metropolitan TAFE