Jade Legge
Perth,TAS
Summary
I am a driven professional, focused on delivering exceptional support for customer needs. I successfully manage concerns and resolves conflicts to maximize customer satisfaction. I offer strong background in customer relations and communication and am very passionate about my work.
Overview
8
8
years of professional experience
Work History
Barista
Bread Espresso Bar
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Bar Manager
Hemingway Bar
07.2023 - 01.2024
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Cleaner
Domestic Cleaning
02.2020 - 12.2023
- Weekly domestic cleaning
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
Bar staff/ supervisor
The Como Hotel
11.2022 - 08.2023
- I worked as general bar staff when I first started, and worked my way up to being a supervisor
- Helping patrons with any queries they had as well as distributing jobs and general bar work.
- Ensured high-quality customer service through continuous staff training, monitoring, and feedback sessions.
Receptionist
Paragon Consultants
01.2022 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Barista/ Kitchen Hand
Little Nook Cafe
07.2021 - 01.2022
- Maintained a clean and organized workspace.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Kitchen Support / Front of House / Barista
The Lazy Corner
07.2020 - 07.2021
- Processed orders accurately by utilizing point-of-sale systems proficiently, minimizing errors and wait times for customers.
- Supported back-of-house staff as needed, exemplifying strong teamwork capabilities within the workplace setting.
- Maintained a clean and inviting atmosphere, promoting a positive customer experience.
Kitchen Support / Front of House
Café Mojo
09.2017 - 03.2019
- I began in the kitchen scullery, before moving into basic food prep and progressed to cooking and preparing menu dishes
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
Kitchen hand
Kinfolk Cafe
10.2016 - 09.2017
- I started this role as a kitchen hand, learning basic kitchen food prep and I progressed to cooking and preparing menu dishes
- I also helped out in front of house when needed.
Education
Associate of Arts - Music
WAAPA
12.2023
High School Diploma -
Perth Waldorf School
12.2019
Skills
- Kitchen hand
- Waitressing
- Customer Service
- Front of House / Cashier
- Professional demeanour
- Trained barista
- Duty manager licence
- Friendly and outgoing
- RSA approved
References
- Donna Legge, Owner – The Hemingway, 0420458393
- Ivy Falconbridge, Personal reference, 0493 638 113
- Sandra Pickering, Owner – Kinfolk Café, 0417 180 263
Timeline
Barista
Bread Espresso Bar
02.2024 - Current
Bar Manager
Hemingway Bar
07.2023 - 01.2024
Bar staff/ supervisor
The Como Hotel
11.2022 - 08.2023
Receptionist
Paragon Consultants
01.2022 - 06.2022
Barista/ Kitchen Hand
Little Nook Cafe
07.2021 - 01.2022
Kitchen Support / Front of House / Barista
The Lazy Corner
07.2020 - 07.2021
Cleaner
Domestic Cleaning
02.2020 - 12.2023
Kitchen Support / Front of House
Café Mojo
09.2017 - 03.2019
Kitchen hand
Kinfolk Cafe
10.2016 - 09.2017
Associate of Arts - Music
WAAPA
High School Diploma -
Perth Waldorf School
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