Motivated and results-driven professional with a strong problem-solving ability, effective communication skills, and a collaborative mindset. Seeking a full-time position to apply skills, experience, and passion in contributing to the organization's success. Actively pursuing opportunities for professional growth while making a positive impact on company goals. Overarching goal is to save towards owning a home and preparing for future career milestones. A dependable professional committed to achieving success in all endeavors with strong communication skills and sound judgment.
Resolved customer concerns swiftly, maintaining high satisfaction rates
Fostered strong team dynamics, improving overall market atmosphere
Shared product knowledge, enhancing collective expertise and customer service
Chief Operating Officer
Phlembotomist Council of Australia
Optimised workflow to improve organizational productivity.
Enhanced interaction through timely problem-solving.
Created intuitive member portal features, enhancing access to information.
Oversee social media channels and promotional content, boosting engagement.
Optimized member verification processes, maintaining current records and prompt payments.
Collaborated with CEO on strategic initiatives to increase company visibility.
Evaluated operational workflows to pinpoint areas for enhancement.
Education
Diploma in Business -
Certificate III in Business -
Certificate III in Fitness -
Bronze Course / First Aid Course -
RSA (Responsible Service of Alcohol) -
QCE (Queensland Certificate of Education) -
Blue Card -
01.2025
High School Diploma -
Benowa State High School
01.2023
Surfers Paradise Primary School -
01.2017
Skills
Customer Service
Cash Handling
Teamwork
Communication
Adaptability
Problem-solving
Leadership
Time Management
Social Media Management
Operational Strategy
Event Planning
Excellent people skills
Reliable and punctual
Outgoing personality
Cleaning techniques
Additionalinformation
Went to Benowa State High School and accepted in the 3-year Sports Excellence Program, gaining values of discipline, resilience respect and integrity. Been involved in surf-life saving for 11 years. Served as Junior Club Captain in 2019/2020, leading younger nippers and taking on various leadership roles. Continue to volunteer for patrols and assist the Little Nippers every Sunday, participating in community events that promote safety and teamwork.