Jade McMaster
BONNELLS BAY
Summary
Diligent and experienced Property Manager with a strong track record in effectively managing diverse property portfolios and prioritizing tenant satisfaction. Expertise in overseeing maintenance, leasing, and financial operations of multiple properties. Proficient in conflict resolution and tenant relations, ensuring smooth and efficient property management. Dedicated to delivering exceptional results and creating a positive experience for tenants and property owners.
Overview
22
22
years of professional experience
Work History
Property Manager
Wilson Britten
09.2022 - Current
- Handle tenant complaints promptly and appropriately.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversee lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of properties available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available properties and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Property Assets Officer
Life Without Barriers
06.2019 - 09.2022
- Liaising with Real Estate Agents and LWB Staff Nationwide, ensuring requests are met with strong communication either via telephone or email.
- Sourcing properties for participants, meeting requests and requirements for specific needs.
- Drawing of lease documents and lease renewals
- Handle and liaise modification requests
- Rental arrears
- Property Set up and terminates
- Water usage invoicing
- Supplier invoicing
- Day to day management of WA, SA, NT, VIC & TAS portfolios on behalf of Life Without Barriers
- Routine inspection notices/reports
- Improved operational efficiency by coordinating daily tasks and delegating responsibilities.
- Enhanced communication within team by facilitating regular briefings.
- Maintained records of incidents and actions taken for efficient reporting.
- Collaborated with management to develop strategies for risk management.
- Responded to emergencies swiftly to minimize impact on operations.
Property Manager
LJ Hooker Morisset
02.2009 - 12.2018
- I looked after the day to day management and running of the rental department, managing 210 rental properties, both residential and commercial
- Routine inspections
- Ingoing and outgoing inspections
- Showing prospective tenants through available properties by either private inspection or open home
- Lease preparation and lease renewals
- Rent increases
- Daily tenant receipting
- Program reconciliation, bank reconciliation and accounting
- Commercial management – including budgeting for yearly cpi increases
- Mid and end of month disbursements to landlords and suppliers
- Arrears control
- Invoicing to tenants
- Daily use of Console and Property Me rental software
- Daily use of Microsoft outlook
- Bond lodgments and disbursements
- Securing new managements and meeting quarterly targets
- Carefully screen tenants for prospective rental properties and process their applications
- Communicate daily with landlords and tenants either by phone, email or face to face
- Tribunal applications and appearances
Property Officer
Ray White Real Estate The Entrance
03.2006 - 02.2009
- Reception duties – answering telephone and greeting clients
- Holiday management
- Routine inspections
- Ingoing and outgoing inspections
- Preparation of leases and lease renewals
- Showing properties to prospective tenants
- Processing rental applications
- Receipting tenants rent and daily bank reconciliation
- Rental increases
- Maintenance
- Liaising with landlords and tenants
- Arrears control
- Daily use of console rental database
- Tribunal applications and appearances
- Rental trust accounting
- Marketing, newsletters and advertising
- Mid and end of month disbursement to landlords and suppliers
Receptionist
Elders Real Estate Toukley
06.2004 - 03.2006
- Answering telephone, relaying messages and greeting clients
- Customer service and assistance with enquiries
- Sales support – use of sold database
- Paperwork for all residential listings
- Submitting advertising to papers/websites
- Updating and adding all sales properties to window and internet sites
- Assisting property management
Receptionist
Raine and Horne Real Estate Toukley
09.2003 - 05.2004
- Answering telephone, customer service and enquiries
- Receipting of tenants rent and assisting the property management team
- Use of rest rental database
- Advertising for 2 x offices
- Updating and adding all sales properties for 2 x offices
- Typing of documents, letters and collating files for sales staff
Education
High school diploma -
Morisset high school
01.2001
Skills
- Exceptional oral and written communication skills
- Customer service driven and focused
- Adaptable Team Contributor
- Committed Team Player
- Effective Time Management
- Consistently Dependable
- Customer service-focused
Timeline
Property Manager
Wilson Britten
09.2022 - Current
Property Assets Officer
Life Without Barriers
06.2019 - 09.2022
Property Manager
LJ Hooker Morisset
02.2009 - 12.2018
Property Officer
Ray White Real Estate The Entrance
03.2006 - 02.2009
Receptionist
Elders Real Estate Toukley
06.2004 - 03.2006
Receptionist
Raine and Horne Real Estate Toukley
09.2003 - 05.2004
High school diploma -
Morisset high school
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