Jade Melbourne
Petrie,QLD
Summary
Seasoned Retail Services Supervisor with background in managing diverse retail teams, optimizing store operations, and ensuring excellent customer service. Demonstrated leadership abilities have resulted in improved employee performance and increased sales. Strong skills in communication, problem-solving, and strategic planning have helped to streamline processes and enhance overall business performance. Proven track record of implementing effective strategies that drive customer satisfaction and boost revenue growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Services
REBEL SPORT
11.2019 - 04.2024
- Management of both cash and card payments using automated tills and EFTPOS machines.
- Visual merchandising, the ability to put together products to emphasise and improve customer interaction.
- Arranged services for monogramming to ensure customer satisfaction.
- Ability to communicate with customers regarding their needs and wants, and recommend suitable products that cater to the individual.
- Knowledge of sporting and fitness equipment.
- Knowledge of apparel fitness brands, concerning the resources used in fabrication and the details of specific exercise-oriented clothing, including but not limited to women-specific products, running attire, weight-lifting attire, etc.
- Refill and replenishment duties are performed daily.
- Ability to create efficient processes that support refilling duties.
- Daily safety walkthroughs and maintenance of safety reports.
- Usage of pallet jacks and ladders.
- Ability to use all Microsoft platforms (Word, Excel, PowerPoint).
- Ability to stick to tasks and execute quickly and efficiently to ensure optimal performance for the Front of House.
- Perform First aid when required.
Customer Service
Chipmunks PLAY LAND
03.2017 - 10.2019
- Management of both cash and card payments using automated tills and EFTPOS machines.
- Approving and categorising the regular stock take.
- Managing cleanliness within the center, following hygiene regulations.
- Responsible for overseeing the organisation of birthday parties.
- Overseeing the safety of children.
- Delivering first aid.
- Delivering staff training.
- Performing barista duties.
Customer Service
Lawnton Country Markets
06.2015 - 03.2017
- Management of both cash and card payments using automated tills and EFTPOS machines.
- Approving and categorising the regular stock take.
- Regularly handled food, whilst also maintaining food safety standards.
Education
Bachelor's - Criminology and Justice
UNIVERSITY OF THE SUNSHINE COAST
04-2024
Queensland Certificate of Education -
Pine Rivers State High School
11-2018
Strathpine State School
12-2013
Skills
- Great communication skills
- Excellent listener
- Quick learner
- Problem solving
- Attention to detail
- Relationship building
- Motivated
- Ability to follow instructions
- Leadership skills
- Customer service
- Hospitality
- Can work in a team environment
- Money handling
- Visual merchandising
- Time management
- Inventory management
- Safety compliance
- Microsoft efficiency
- First aid certification
Certification
- Certificate in First Aid and CPR
- Certificate II in Public Safety (Aquatic Rescue)
- Blue Card
- Received QCE (Queensland Certificate of Education)
- Received an OP
- Licensed O Driver with Registered Vehicle
- Registered Coach for QLD Sports
References
- Raven Ratana, 0403 711 328
- Shannon Kelly, 0419 961 725
Timeline
Retail Services
REBEL SPORT
11.2019 - 04.2024
Customer Service
Chipmunks PLAY LAND
03.2017 - 10.2019
Customer Service
Lawnton Country Markets
06.2015 - 03.2017
Bachelor's - Criminology and Justice
UNIVERSITY OF THE SUNSHINE COAST
Queensland Certificate of Education -
Pine Rivers State High School
Strathpine State School
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