Jade Milinkovic
Summary
Experienced Business Manager skillful in Skincare, Beauty, Luxury Retail and Education industries. Successful in monitoring and managing daily business operations with focus on exceptional customer service and achieving sales results.
Overview
16
16
years of professional experience
Work History
Medical Adminstration Officer
Selective Hearing
01.2023 - Current
- Manage office logistics by scheduling appointments, maintaining files and collecting payments.
- Greet and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Provide prompt, polite and professional in-person and telephone customer service.
- Reach out to potential customers via telephone, email, and in-person inquiries.
Education Assistant
Department Of Education
11.2020 - Current
- Partner with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Participate in professional development opportunities and attended in-services and seminars.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Assist teachers with classroom management and document coordination to maintain positive learning environment.
Sales Manager
Tiffany & Co.
08.2016 - 02.2021
- Established and cultivated solid business relationships with both new and existing customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Beauty Boutique Manager
Chanel
09.2015 - 07.2016
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Conducted both skincare and make-up tips as well as popular tutorials through consultations, workshops and events in alignment with latest trends.
- Boosted satisfaction, customer service and repeat business by recommending products based on customer needs.
- Analysed boutique database to successfully drive operational excellence and build loyal clientele for repeat business.
Counter Manager
Clinique
07.2007 - 09.2015
- Conducted skincare consultations with an elevated level of cosmetic knowledge and excellence in customer service.
- Exceeded sales goals and market share through effective sales strategy and business planning.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Education
Certificate IV Education Support
TAFE Queensland
2020
Certificate III And IV Millinery
TAFE Queensland
2015
Diploma of Management
Australian Institute of Management
2012
Certificate II And III in Retail
National Retail Institute
2010
Skills
Strong work ethic
Highly driven
Exceptional level of customer service
Great organisation skills
Ability to meet schedules and deadlines
High level of self presentation and grooming
Excellent communication
Motivated team player with team building skills
Ability to work collaboratively with others and autonomously
Awards
Counter Manager of the year, Queensland
Stars to New York Runner Up
Silver Status Service Award
Best Performing Downtown Door Results Nationally
Bronze Status Service Award
Outranked Estee Lauder Myer Brisbane City
Myer Inspiration People Award for Customer Passion
Team of the Year, Queensland
REFERENCES
References are kindly available upon request.
Timeline
Medical Adminstration Officer
Selective Hearing
01.2023 - Current
Education Assistant
Department Of Education
11.2020 - Current
Sales Manager
Tiffany & Co.
08.2016 - 02.2021
Beauty Boutique Manager
Chanel
09.2015 - 07.2016
Counter Manager
Clinique
07.2007 - 09.2015
Certificate IV Education Support
TAFE Queensland
Certificate III And IV Millinery
TAFE Queensland
Diploma of Management
Australian Institute of Management
Certificate II And III in Retail
National Retail Institute
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