Summary
Overview
Work History
Skills
Licences & Credentials
Referees
Timeline
Generic

Jade Murray

Townsville,QLD

Summary

Seasoned Manager specializing in management of retail and hospitality locations.

Skilled at training employees on exceptional customer service etiquette and sales techniques.

Gifted in overseeing all facets of customer-facing and back-end operations.

Demonstrated cash handling proficiency and consistently applied responsible work practices.

Dependable Embroiderer and Heatpress operator, possessing technical, mechanical and organizational skills.

Progressing at fabric guiding, machine calibrations and design drawing. Bringing 3 years of experience in operating embroidery, dtf printer and heatpress machinery to draw designs on clothing pieces and other items per planned designs.

Overview

13
13
years of professional experience

Work History

Retail Store Manager

Cobram Outdoors & Disposals/Cobram Worklocker
11.2015 - 01.2024
  • Retail selling of fishing and outdoor recreational equipment (Cobram Outdoors & Disposals) and quality workwear, footwear and clothing (Cobram Worklocker).
  • Extensive brand knowledge in both the outdoor recreation and workwear clothing industries.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through providing and training staff on providing exceptional customer service, resolving conflicts, addressing concerns,
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Streamlined inventory management with organized stockrooms and accurate recordkeeping.
  • Collaborated with design team to create visually appealing and accurate embroidery designs for varied client requirements.
  • Trained new team members in the use of embroidery machines and software, increasing productivity levels across the department.
  • Consistently met project deadlines, effectively prioritizing multiple orders based on urgency and complexity.
  • Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
  • Operated multi-head sewing machines to produce embroidered items according to customer specifications.
  • Assisted customers in selecting appropriate printing solutions based on their specific needs and requirements.
  • Presented multiple logo concepts to clients, adjusting designs based on feedback until final approval was achieved.
  • Edited and enhanced existing artwork and graphics.

Event Worker

Barooga PBR/Rodeo/Berrigan & Jerilderie Race Clubs
01.2016 - 01.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Serving of beverages (both alcoholic and non-alcoholic) in a fast paced environment.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Polling Assistant

Australian Electoral Commision
05.2019 - 05.2022
  • Enhanced voter experience by efficiently managing polling station operations and addressing their concerns.
  • Ensured accurate vote counts by meticulously following ballot handling procedures and maintaining strict confidentiality.
  • Streamlined the voting process for hundreds of voters with thorough preparation and prompt assistance during peak hours.
  • Addressed voter inquiries with patience and professionalism, ensuring understanding of the voting process and requirements.
  • Maintained an organized, clean, and accessible polling environment to facilitate a smooth voting experience for all participants.

Hospitality Team Member/Gaming Attendant

Barooga Sports Club
05.2016 - 08.2017
  • Providing exceptional customer service and addressing guest concerns promptly.
  • Maintained clean and organized public areas, including gaming, bar and TAB areas, contributing to a positive atmosphere for both guests and staff.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Specialized in TAB gaming areas and maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Serving a vast variety of food and beverages quickly and effefficiently.

Hospitality Manager/Gaming Attendant

Cobram Hotel
08.2010 - 11.2015
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Managed daily operations and staff for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Organized special events and promotions, resulting in increased bookings and repeat business.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to increased revenue by effectively managing poker machines and ensuring optimal performance.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
  • Organized staff rostering and training.
  • Serving a vast variety of food and beverages.

Skills

  • Retail Operations
  • Exceptional communication
  • Adaptability and flexibility
  • Performance Monitoring
  • Retail Employee Training
  • Hiring and Training
  • Sales Leadership
  • Stockroom Management
  • Problem-Solving
  • POS system operation
  • Product knowledge
  • Time management
  • Team player attitude
  • Attention to Detail
  • Embroidery
  • Logo Design
  • Logo Creation
  • Quoting
  • Strong Attention to Detail

Licences & Credentials

  • Australian Drivers Licence - C Class
  • NSW Responsible Service of Alcohol (RSA) - A Class
  • NSW Responsible Conduct of Gaming (RCG) - G Class

Referees

  • Sam & Julie Kennedy - Directors, Cobram Worklocker (03) 5872 1221
  • Roy Broso - Sales Representative 0412 226 998
  • Heidi Eddy - Team member 0497 002 726

Timeline

Polling Assistant

Australian Electoral Commision
05.2019 - 05.2022

Hospitality Team Member/Gaming Attendant

Barooga Sports Club
05.2016 - 08.2017

Event Worker

Barooga PBR/Rodeo/Berrigan & Jerilderie Race Clubs
01.2016 - 01.2023

Retail Store Manager

Cobram Outdoors & Disposals/Cobram Worklocker
11.2015 - 01.2024

Hospitality Manager/Gaming Attendant

Cobram Hotel
08.2010 - 11.2015

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Jade Murray