Jade Neilsen
Brisbane
Summary
A seasoned Digital Business Analyst and Project Manager offering 8 years of experience within various industries, such as retail, health and government. With expertise on business and systems requirements, process mapping, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
9
9
years of professional experience
Work History
Manager
Deloitte Australia
10.2020 - Current
- During my time at Deloitte, I worked across various client engagements across many industries, such as health, retail and government
- Met project deadlines without sacrificing build quality or workplace safety.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- I successfully lead teams to deliver the desired outcome for my clients by leveraging my high organisational and interpersonal skills to be able to juggle conflicting demands
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Lead Salesforce Business Analyst
Brooke
09.2019 - 06.2020
- While at Brooke I worked as a Lead Business Analyst on a government enterprise Salesforce Experience, Education and Marketing Cloud implementation for 150,000 customers
- Responsibilities: Facilitated process design workshops with business stakeholders, Collaborated with business SME’s to elicit user stories, Documented and manage user stories through the development life cycle, Collaborated with salesforce developers and solution architect to inform business needs and solution design, Developed artefacts to capture solution and process design (wireframes, process maps), Provided Business Analysis capability uplift with the client, Facilitated sprint planning and retrospectives
Salesforce Consultant / Delivery Manager
BXC
09.2018 - 09.2019
- My role at BxC was fluid and autonomous
- It was up to myself to manage my work and expectations with clients
- Responsibilities: Manage all Salesforce client implementations from kick off to completion, Manage offshore development team, Liaise with client, facilitate workshops and demonstrations to gather feedback, During my time in this role 90% of our projects are delivered on time & within budget with a CSAT score average of 8.5
Advisory Consultant
ASG Group
02.2015 - 09.2018
- During my time at ASG, I worked predominantly as a Business Analyst on a large range of projects with varying responsibilities.
Education
Bachelor of Business & International Business -
Bond University
01.2015
Skills
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Data Analysis
- Workflow Analysis
- Business process improvement
- User Acceptance Testing
- Quality Assurance
- Gap analysis
- Stakeholder Management
- Test case scenarios
- CRM Systems
Accomplishments
- Swimming Olympic Silver Medallist, London 2012
- Dual World Championship Silver Medallist, 2010 & 2011
- Australian Swim Team Member, 2010 – 2012
Educationawards
- Bond University Dean’s List of Academic Excellence, 2013
- Recipient of ADCO Sport Excellence Scholarship, 2011
- Bond University Sportsperson of the Year, 2011 & 2012
References
- Nikki Jacobson, Deloitte Australia
- Ben Bates, Brooke Global
Timeline
Manager
Deloitte Australia
10.2020 - Current
Lead Salesforce Business Analyst
Brooke
09.2019 - 06.2020
Salesforce Consultant / Delivery Manager
BXC
09.2018 - 09.2019
Advisory Consultant
ASG Group
02.2015 - 09.2018
Bachelor of Business & International Business -
Bond University
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