Summary
Overview
Work History
Education
Affiliations
Accomplishments
References
Timeline
Generic

Jade Ogilvie

Point Lonsdale,Victoria

Summary

I have a passion and drive for excellence with an understanding for how meaningful travel and tourism is to one's wellbeing and fulfillment. Each individual team member plays a role in preforming a 5 star guest experience. Leading a team has always been about understanding the individuals and myself. It is important that my inner fire is lit when I am inspiring a team to give their best.

There is a quote that I always aim to lead by. It was given to me by Mel Neil (some years ago at a workshop). "When people are provided with an environment where they can be their best, play to their strengths and make a contribution to something meaningful they will perform better at whatever they are doing and have higher levels of wellbeing". Mel referenced "Unlocking the science of Human Flourishing". I'm a true believer that it is a privilege to have a managerial role in the Travel and welllness industry, and it is my responsibility to provide opportunity for my team to flourish.

Overview

14
14
years of professional experience

Work History

Spa and Wellness Manager

Lon Retreat
Point Lonsdale, VIC
09.2018 - Current
  • Developed and implemented spa services policies, procedures and standards.
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Performed administrative duties such as budgeting, financial reporting, and client tracking.
  • Actively recruited and trained qualified professionals for all spa positions. Lead a team to achieve 5-star excellence.
  • Applied marketing, networking, and interpersonal skills to build practice and loyal clientele.
  • Created menus of treatments and packages that were attractive to customers and on trend with spa wellness demands.
  • Provided exceptional customer service through personal contact with guests before, during, and when required, after their visit to the spa.
  • Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
  • Analyzed financial data to determine areas needing cost reduction or profit improvement.
  • Resolved customer complaints in a timely manner.
  • Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
  • Responded quickly to any changes needed within the spa environment due to customer requests, or market trends seen in data analytics.
  • Developed relationships with local businesses for cross-promotional opportunities.
  • Coordinated special events such as corporate wellness retreats, women's health day retreats.
  • Represented Lon Retreat while being awarded Best Spa in Australasia at the 2024 Spa and Wellness Awards, Byron Bay.

Naturopath - Nutritionist - Retreats - Massage

Self
Point Lonsdale, Victoria
11.2010 - 09.2018
  • Developed individualised treatment plans for patients. Prescribed natural therapies, such as botanical medicine, nutrition, and massage.
  • Educated patients on preventive health measures and healthy lifestyle choices.
  • Developed and implemented group holistic retreats for well-being involving surf, yoga, and nutrition.
  • Formulated herbal teas and aromatherapy blends for my private business and other local wellness spas.
  • Worked alongside other allied health professionals and spa therapists, performing massage and spa therapy. I trained the Spa Therapist team at Mud Day Spa signature spa treatments.

Board of Directors Member

Surfing Victoria
Torquay, Victoria
01.2011 - 12.2015
  • Reviewed financial statements and other documents to ensure accuracy and compliance with regulations.
  • Attended board meetings, participated in discussions, and voted on important matters.
  • Operated within corporate governance policies and procedures.
  • Developed strong relationships with stakeholders to ensure their interests are represented in decisions made by the Board of Directors.
  • Assessed risks associated with proposed plans or strategies before making recommendations.
  • Participated in committees related to specific functions, such as strategic planning and marketing.
  • Acted as ambassador for Woman's Surfing
  • Contributed to the development of a long-term vision and strategic plan, including high performance, accessibility, inclusion, and Indigenous programs, positioning Surfing Victoria for future success.

Education

Nutrition

Graduate Certificatte of Human Nutrition
Deakin University
12-2008

Bachelor of Naturopathy

Southern Cross University
NSW
12-2002

Victorian Certificate of Education

Queenscliff High School
Queenscliff, VIC
12-1996

Affiliations

  • Surfing - My Passion - I have a history of representing Australia both as a competitor and as the Female Team Manager/ Coach for the Australian Team at the World Junior Surfing Titles. During my time as the Female team manager/ coach in 1999 and 2000 the Australian Team were victorious in the World Titles.
  • I have carried a responsibility to give back to surfing and I was honored to be a member on the Board of Directors for Surfing Victoria. I was particularly proud of their Indigenous programs and their employment of Indigenous leaders.
  • My other passions are travel family, friends and sunshine.

Accomplishments

  • 2024 Lon Retreat and Spa was awarded The Best Spa in Australasia at The Spa and Wellness Awards
  • 2024 Lon Retreat awarded Most Unique Property and Best Repurposed property
  • 2023 Lon Retreat and Spa awarded Best Spa Experience and Best Resort Spa
  • Through drive and commitment I have ensured Lon Spa continues to grow in revenue on a yearly basis since opening in 2018. I have a strong passionate and caring team who persisted through the 'turbulent' years. Lon is exceeding expectations and trends seen in the travel/ spa wellness industry. We continue to see 5 star reviews come through Google reviews and trip advisor.

References

References available upon request.

Timeline

Spa and Wellness Manager

Lon Retreat
09.2018 - Current

Board of Directors Member

Surfing Victoria
01.2011 - 12.2015

Naturopath - Nutritionist - Retreats - Massage

Self
11.2010 - 09.2018

Nutrition

Graduate Certificatte of Human Nutrition

Bachelor of Naturopathy

Southern Cross University

Victorian Certificate of Education

Queenscliff High School

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Jade Ogilvie