Jade ording
Gold Coast,QLD
Summary
I am a highly motivated sales professional, eager to start my career and reach my full potential. With a proven ability to exceed sales targets, I ranked in the top 2 out of 50 staff in under four months. I excel in fast-paced, competitive environments, mastering sales techniques, and building strong customer relationships. I take pride in training and mentoring new staff, fostering a culture of improvement. Driven by a passion for learning and growth, I am focused on achieving success and exceeding goals. I’m excited to contribute, grow, and go as far as I’m capable in my career.
Overview
4
4
years of professional experience
Work History
Sales Representative
Optus Flagship Store
Melbourne, Australia
07.2024 - Current
- Achieved top 2 out of 50 staff within 4 months, consistently surpassing KPIs, and monthly sales targets.
- Proactively trained and mentored new staff, developing a 'OneNote' resource to streamline onboarding and improve team performance.
- Implemented sales strategies that led to immediate improvements in the Business Specialist team’s performance, including a one-week turnaround in their KPIs.
- Established rapport with customers using assumptive closing and Jones's Theory, reducing sales resistance, increasing conversion rates, and consistently creating a need or desire for products, driving high sales, and customer satisfaction.
- Negotiated deals and handled complaints or objections.
- Recognized with multiple awards for exceeding sales goals and delivering exceptional service.
- Focused on underperforming areas within the business and took it upon myself to improve making sure to hit store commission.
Sales Team Leader
Bolt Promotions
Bundall, Australia
06.2023 - 05.2024
- Excelled in face-to-face marketing at Bolt Promotions, mastering personal development and sales skills in a challenging environment, targeting walk-up sales in shopping centers.
- Contributed to team growth and success by mentoring colleagues and sharing knowledge, fostering a culture of collaboration and continuous improvement.
- Successfully navigated the demanding environment of walk-up sales in shopping centers, mastering the initial sales interaction to secure customer engagement, and achieve outstanding sales results.
- Participated in intensive, week-long business road trips, showcasing strong skills in KPI tracking and progress monitoring to consistently meet, and exceed, sales targets.
- I took on a leadership role by training new team members in effective sales techniques, and improving sales pitches to achieve better results.
Customer Service Cashier
Woolworths
Pacific Pines, Australia
01.2021 - 06.2023
- Delivered exceptional customer service across multiple departments, earning Employee of the Month recognition for outstanding performance and customer satisfaction
- Managed front-end operations, including stock returns and ticketing, ensuring a seamless and efficient customer experience
Education
Diploma of Leadership And Management, Diploma Of Business -
Guess Education
11-2023
Skills
- Sales techniques
- Upselling and cross selling
- Face-to-face marketing
- Resilience
- KPI Tracking and Performance Monitoring
- Leadership and Team Training
- Customer Service Excellence
- Self-motivation and ambitious
Timeline
Sales Representative
Optus Flagship Store
07.2024 - Current
Sales Team Leader
Bolt Promotions
06.2023 - 05.2024
Customer Service Cashier
Woolworths
01.2021 - 06.2023
Diploma of Leadership And Management, Diploma Of Business -
Guess Education