JADE PARDOE

I am currently on a temporary contract as a Processing Officer in the Offence Processing Unit (OPU) in the Fine Administration and Management Division. OPU is responsible for providing information to customers and clients for the payment and processing of infringement notices. This includes handling customer and client inquiries, receiving, inputting, acknowledging and maintaining records of hand written infringement notices issued by Queensland police officers.

• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Performed data entry tasks, including entering infringements into the system.
• Exceptional attention to detail, dealing with highly confidential and sensitive information.
• Verified the accuracy of the data entered into the computer system.

Achievements

During my time with OPU, I successfully helped with sorting, organizing, and completing the TOM archive boxes, which contained records spanning a few years. To ensure efficiency, we organized the documents into clearly labeled boxes, streamlining the archiving process. Additionally, we created detailed checklists for each box, making it easier to locate and retrieve specific records when needed. My assistance and input enhanced the efficiency and accuracy of the archiving process, leaving a lasting impact on the department's operations.

Conducted outreach as a temporary part-timer to assist Ray White Concierge in pinpointing customers needing real estate services.

• Displayed strong telephone etiquette, effectively handling difficult calls.
• Collaborated with new customers to provide details about the company's offerings.
• Recorded accurate notes about each conversation in the company database for future reference.
• Generated referrals from satisfied customers for additional business opportunities.
• Identified potential customers through cold calling and database research.
• Initiated outbound calls to prospective clients using scripts.

The sole administrator at Machineryhouse. Machineryhouse is a trade retail store specializing in the sale of commercial and industrial equipment and machinery, catering to a diverse clientele such as manufacturing, construction, and engineering.

• Greeted visitors or callers to handle questions or direct them to the appropriate staff.
• Processed financial documents, contracts, expense reports, and invoices.
• Monitored email accounts regularly, and responded appropriately within established timeframes.
• Organized and maintained filing systems for confidential documents, correspondence, and reports.
• Maintained inventory of office and kitchen supplies, ensuring stock levels are sufficient for daily operations.
• Scheduled service, and changed and ordered toner to keep printers and copiers functioning.
• Operated equipment and machinery according to safety guidelines.
• Coordinated preparations for corporate festivities, holiday gatherings, and team meals.

Achievements

When I first joined Macineryhouse, there was a significant three-month backlog that needed urgent attention. Through diligent planning, effective communication, and teamwork, I was able to implement strategies that helped us tackle the backlog efficiently. I'm proud to say that we managed to bring it under control in a timely manner, ensuring smoother operations and improved workflow for everyone.