Summary
Overview
Work History
Skills
Additional Information
Timeline
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Jade Petersen

Tamworth,NSW

Summary

Dynamic and results-driven professional with extensive experience at Coles Supermarket, excelling in customer service and inventory management. Proven track record of enhancing deli sales through innovative merchandising and effective staff training, while ensuring compliance with food safety standards. Adept at fostering team collaboration and addressing customer concerns to maintain satisfaction.

Overview

14
14
years of professional experience

Work History

Deli Manager

Coles Supermarket
03.2025 - Current
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.

Store Manager

Coles Supermarkets
11.2021 - 12.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Support Manager

Coles Supermarket
12.2019 - 11.2021
  • Led training sessions for new hires on company policies and procedures, ensuring consistent service quality across all teams.
  • Enhanced customer satisfaction through the development of effective support strategies and staff training programs.
  • Facilitated communication between employees and management, contributing to a more cohesive workplace culture.
  • Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
  • Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
  • Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
  • Implemented loss prevention strategies, leading to a significant decrease in shrinkage rates within the store.
  • Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.

Deli Manager

Coles Supermarket
06.2011 - 11.2019
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.

Skills

  • Customer service
  • Task delegation
  • Employee supervision
  • Inventory management
  • Team direction
  • Ordering supplies
  • Food safety compliance
  • Product rotation
  • Staff training
  • Waste reduction
  • Scheduling coordination
  • Promotional planning
  • Display upkeep
  • Customer complaint handling
  • Food safety
  • Food safety understanding
  • Safety training
  • Hiring and onboarding
  • Recruitment

Additional Information

Consistency with achieving LOW safe and legal audits. Consistently delivering a safe and happy work environment with team with engagement score always trending upward while in my store management role

Timeline

Deli Manager

Coles Supermarket
03.2025 - Current

Store Manager

Coles Supermarkets
11.2021 - 12.2024

Store Support Manager

Coles Supermarket
12.2019 - 11.2021

Deli Manager

Coles Supermarket
06.2011 - 11.2019

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Jade Petersen