Jade Pike

Medical secretary to Dr Natasha Cook at Darlinghurst Dermatology.

• Dairy management internal and external for Dr Cook.
• Running off the day to day practice.
• Greeting patients on arrival
• Sitting reception
• Booking appointments
• Incoming calls and emails
• Billing and submitting claims
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• End of day banking settlement
• Upsale of DrNC cosmetical products
• Creating patient referrals
• Meeting agenda and typing meeting for meetings
• Use of Genie
• Distributing doctors reports
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
• Received and routed laboratory results to correct clinical staff members.
• Managed office bookkeeping with insurance billing and patient payments.
• Placed new supply orders, managed inventory and restocked clerical spaces.

Medical secretary to Professor Michael Neil

• Running of the day to day practice.
• Greeting patients on arrival
• Organising hospital theatre booking
• Preparing quotations for surgery
• Sitting reception
• Booking appointments
• incoming calls and emails
• Billing and submitting claims
• Tracking down results
• Website reviews
• End of day banking
• Importing all results/reports
• Creating patient referrals
• Distributing doctors reports
• Use of Genie

Executive assistant to four managing directors, of engagement, fundraising, communication and technology.

• I managed the reception, greeting visitors, responding to telephone, email and in person requests. and management of two receptionists.
• Schedule company meetings and assist with preparation of meeting
• materials and agendas.
• Serve as a professional representative to the directors to top-level clients
• and contractors.
• Maintained and coordinated holiday, day-to-day meeting, and travel
• schedules.
• Collaborated with other team members throughout the charity to help out
• on special projects and events.
• End of month financial settlements.
• Meet and greet visiting clients, ensuring their needs were fully met.
• Open, read, and write answers to correspondence via email and post.
• Liaise with clients and ensured effective working relationships.
• Frequently sit in on business meetings and facilitate communications by
• providing relevant documents and information.
• Created with SEEK Profile
• Organising business team away days.

• Secretary to 11 consultants -Gastroenterologist, Cardiologist, General Surgeon, Orthopaedic Surgeon, Head Neck and Endocrine Surgeon, Oncoplastic Breast and General Surgeon, Urologist, Endocrinologist, Neurologist, Rheumatologist.
• Managing the Specialist Suites
• Vacancy advertising
• Diary management
• Obtaining results/reports
• Creating media accounts for the business and website design/reviews
• Frontline interaction with patients
• Telephone and email queries
• Provide support to GPS, Specialists and colleagues in a responsive and
• proactive manner
• Private and Medicare billing, handling cash/cheques
• Processing Medicare batches online
• Attending to account inquiries and managing day to day financial
• Stock check and ordering
• Opening and closing of the practice
• Scanning and filing
• Schedule and manage patient appointment and operating theatre lists
• Hospital bookings for procedures
• Organise registrar teaching sessions/study days
• Events organiser for:
• Doctors Clinical Dinner
• Organising sponsors for events
• Arranging venues
• Guest list
• Designing invitations
• Food arrangements
• Auditing surveys for the doctors for feedback for the events.

My role at NSW Cardiology was a temporary position. I worked with a team of 7 Cardiology specialists.

• Telephone and email queries
• Meet and greet patients
• Booking patient appointments and tests
• Obtaining results/reports
• Hospital bookings for patient procedures
• Processing incoming and outgoing mail
• Banking, handling of cash and cheques
• Scanning and filling
• Private and Medicare billing

• Managed 5 reception staff
• Meet and greet patients
• Answering telephone calls, taking messages and answering patient inquiries
• Booking appointments and minor procedures
• Private and Medicare billing
• Banking, handling of cash and cheques
• Stock check and ordering
• Staff rosters
• Processing incoming and outgoing mail
• Scanning and filling
• Opening and closing of surgery

• Guys & St Thomas’ Hospital is one of the busiest NHS hospitals in the UK.
• Within this role I covered the women’s Antenatal and Gynaecology
• department as well as A&E Radiology.
• Meet and greet patients
• Stock check
• Patient appointment booking
• Patient telephone enquiries
• Entering and updating patient information
• Processing incoming and outgoing mail
• Entering and updating patient information
• Scanning and filling
• Opening and closing of department
• Chaperoning patient scans
• Adhering to the patient 18 week pathway

• Meet and greet with patients
• Appointment booking
• Answering phone calls, taking messages and patient queries
• Processing incoming and outgoing mail
• Entering and updating patient information
• Scanning and filling
• Opening and closing of department
• Ordering stock
• Chaperoning patient scans