Jade Pocock
Summary
Experienced professional in the retail industry, excelling in fast-paced environments. Recognized for maintaining high standards in store presentation and providing exceptional customer interactions. Reliable team player with a strong commitment to achieving positive outcomes and adapting to evolving store requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant
Mimco -David Jones
04.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Receptionist
Clear Skincare
10.2023 - 05.2024
- Training in laser Hair removal
- Selling company products
- Kept reception area clean and beauty rooms neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions , banking and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Receptionist
Fairlight/Brookvale Chiropractic
02.2021 - 08.2023
- Processing X-rays
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Waitress
La Pizzietta Cafe
01.2020 - 12.2021
- Preparing foods – Ensuring the quality control standards are met and that hygiene and food safety procedures are followed
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Narellan Pools
02.2020 - 08.2020
- Studied my Cert III in business administration at ACCM college (24 Months)
- Showing skills in Microsoft Word and Excel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Waitress
Shaka Cafe
06.2019 - 04.2020
- Food handling and preparation
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Certificate -
Northern Beaches Secondary College, Mackellar Girls Campus
Manly Vale, NSW09-2019
Skills
- Service excellence
- Customer assistance
- Patience and empathy
- Time management capabilities
- Product knowledge expertise
- Sales and upselling
- Appointment scheduling
Personal Information
Date of Birth: 06/24/01
Certification
- Beauty Diploma Training - July 2024- June 2025
- Cert III , Business Administration ACCM College - 2021
- Cert II, Beauty - 2018
- Cert II, Childcare - 2019
Timeline
Retail Assistant
Mimco -David Jones
04.2024 - Current
Receptionist
Clear Skincare
10.2023 - 05.2024
Receptionist
Fairlight/Brookvale Chiropractic
02.2021 - 08.2023
Receptionist
Narellan Pools
02.2020 - 08.2020
Waitress
La Pizzietta Cafe
01.2020 - 12.2021
Waitress
Shaka Cafe
06.2019 - 04.2020
High School Certificate -
Northern Beaches Secondary College, Mackellar Girls Campus
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