Jade Rasmussen
West Melbourne,Australia
Summary
Dynamic professional with a proven track record in retail, hospitality, and security industries. Equipped with strong interpersonal skills and a dedication to delivering exceptional customer service. Experienced in managing diverse responsibilities, from ensuring safety and security to enhancing guest experiences. Adept at problem-solving and adapting to evolving challenges in fast-paced environments. Seeking to leverage a robust skill set to contribute effectively to a dynamic team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Promotion Representative
Burson Auto Parts
Melbourne
09.2024 - Current
- Handle outbound calls to 150 customers a day offering promotions, taking feed back, and handling complaints
- Experienced with multiple systems (Genesys, Google Documents, sheets, and forms) Sending out daily emails and Changing customer information and VOIC issues
Food and Beverage Attendant
Omar Artisan Cafe / Blue Marble Lane Bar
Auckland, New Zealand
02.2023 - 04.2024
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellence service
- Maintained clean and organised restaurant to comply with hygiene and health regulations
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Operating both cafe and bar including both openings of cafe and bar
- Effectively able to create classic and innovate cocktails with knowledge of mixing
Pharmacy Assistant
Chemist Warehouse
Papatoetoe, New Zealand
03.2022 - 02.2023
- Greeted customers and responded to questions with friendly knowledgeable assistance
- Responsible for ensuring the pharmacy counter and allocated aisle was clean neat organized and well shelved
- Received incoming supplies and stocked in correct locations
- Answered telephones and provided information about order status, store hours and pharmacy procedures
- Filling in shelves and capping, keeping assigned aisle nice clean and stocked
- Responsible for closing store
Admin Assistant
Star Nails
Otahuhu, New Zealand
01.2020 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Arranged appointments via phone and greeted customers
Pre-Flight Security Officer
Secureflight Ltd
Auckland, New Zealand
11.2017 - 01.2020
- Held a valid Certificate of Approval COA level 2 Worked for the TSA on all the American flights, and also worked for a few other airlines including Qatar, Thai and Korean
- We had a wide variety of duties monitoring the planes from arrival until departure
- Monitoring and guarding over and inside the plane
- Checking for identification to make sure they are authorized to be within the area
- This also includes vetting the travelers and their belongings
- Responsible for monitoring a variety of other areas around the airport including baggage make up, international departures and arrivals and many other duties
Car Groomer
Hyundai, Auckland Motors
Manukau City, New Zealand
01.2016 - 12.2016
- Completed a short-term contract dealing directly with the customers and their vehicles
- Responsible for ensuring an excellent service was completed and spoke directly with high profile clients
- Worked on brand new vehicles brought into the dealership as well as existing clients newer models
Warehousing (Pick Packing)
Malcove Distributors
Auckland, New Zealand
08.2015 - 01.2016
- This role was mainly picking the correct items and quantity from the shelves to pick and distribute them to larger companies
- Worked efficiently using RF scanners and E pay machines This was a very physical job standing all day moving from station to station lifting heavy boxes
Education
NCEA LEVEL 2 - undefined
Manurewa High School
12.2015
Skills
- Friendly, approachable and a professional demeanour
- Strong focus on customer satisfaction
- Proficient in using POS systems for ordering processing and payments
- Ability to manage multiple tasks effectively during busy service periods
- Cooperative and supportive attitude towards colleagues to ensure smooth operations
- Punctual and dependable with a strong work ethic
- Maintain a neat and professional Appearance in accordance with company standards
- High attention to detail
- High level of honesty and ethics in handling sensitive information and situations
- 5 years in Security
- 5 years Customer service
- 2 years in Retail
- 2 years in Hospitality ( Barista & Mixology skills)
Certification
- First Aid Certification
- Victorian Responsible Service Of Alcohol Certificate
Timeline
Sales Promotion Representative
Burson Auto Parts
09.2024 - Current
Food and Beverage Attendant
Omar Artisan Cafe / Blue Marble Lane Bar
02.2023 - 04.2024
Pharmacy Assistant
Chemist Warehouse
03.2022 - 02.2023
Admin Assistant
Star Nails
01.2020 - 03.2022
Pre-Flight Security Officer
Secureflight Ltd
11.2017 - 01.2020
Car Groomer
Hyundai, Auckland Motors
01.2016 - 12.2016
Warehousing (Pick Packing)
Malcove Distributors
08.2015 - 01.2016
NCEA LEVEL 2 - undefined
Manurewa High School