Jade Roberts
Cheltenham
Summary
I am professional with experience in customer service, inventory management, and sales support. Strong focus on team collaboration and consistently achieving results. I am eager to learn new skills, gain experience and work with new people. Skilled in handling transactions, maintaining store cleanliness, and providing exceptional customer experiences. Reliable and adaptable to changing needs, ensuring smooth operations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Warehouse and Shop Assistant
Studio7Dancewear
08.2023 - Current
- Assisted customers in selecting dancewear and accessories, enhancing shopping experience.
- Managed inventory levels, ensuring product availability and organization on the sales floor.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
FOH Team Member
Betty's Burgers
07.2022 - 08.2023
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Handled cash transactions accurately, balancing registers at shift's end.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Utilized POS system to receive and process food and beverage orders.
Canteen Assistant
Dingley Football Netball Club
04.2021 - 09.2021
- Assisted in inventory management, ensuring adequate stock levels for operations.
- Restocked condiments, beverages, and utensils per expected use levels.
- Maintained high standards of hygiene and safety, conducting regular checks and adhering to health regulations.
- Enhanced customer experience with friendly and prompt service, ensuring all patrons felt valued and attended to.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Worked well in a team setting, providing support and guidance.
Education
Certificate IV in Allied Health Assistance - Nutrition And Dietitics
Holmesglen Institute of TAFE
Melbourne, Victoria, VIC07-2024
Certificate IV in Health Administration - Medical Admin
Holmesglen Institute of TAFE
Melbourne, Victoria, VIC07-2023
Kilbreda College
Mentone, VIC10-2022
Certificate II in Hospitality - Hospitality
Holmesglen Institute of TAFE
Melbourne, Victoria, VIC10-2021
Our Lady of Assumption
Cheltenham, VIC12-2016
Skills
Achievements
2021- Completing Year 12 VET (Hospitality) at Moorabbin Tafe
2019 – Year 9 Academic Award for Young people and the Law
2019 - Certificate of participation in SESG Football
2019 - Certificate of participation in SESG Basketball
2018: Year 8 Class captain
2018: Community Foreshore leader
- Customer service
- Cash handling
- Product knowledge
- Inventory management
1 Organisations Skills and Punctuality: I focus on the task at hand and pride myself on my organisation skills with classwork and assessments I was always punctual with my attendance at school and TAFE
2 Honest and Reliable: I have been bought up with positive role models who have ensured that I am honest, reliable, trustworthy and can undertake tasks responsibly
3 Teamwork: I understand the value of being a team player and I have been involved in a team sport for four years Following instructions, listening to others and showing respect is very important within a team
Timeline
Warehouse and Shop Assistant
Studio7Dancewear
08.2023 - Current
FOH Team Member
Betty's Burgers
07.2022 - 08.2023
Canteen Assistant
Dingley Football Netball Club
04.2021 - 09.2021
Certificate IV in Allied Health Assistance - Nutrition And Dietitics
Holmesglen Institute of TAFE
Certificate IV in Health Administration - Medical Admin
Holmesglen Institute of TAFE
Kilbreda College
Certificate II in Hospitality - Hospitality
Holmesglen Institute of TAFE
Our Lady of Assumption