Jade Robertson
Mount Low,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Commonwealth Bank
08.2023 - Current
- Responding to customers transactional banking needs, delivering seamless customer experience.
- Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
- Completing financial health checks to assess customer’s needs, identify any changes or needs for specific products and services.
- Assisting with cash/ATM procedures.
- Educating and demonstrating of our in-branch technology and digital banking options for customers
- Adhering to the bank’s processes and procedures, including accurately reconciling transactions, reviewing customer is financial positions & championing our strong risk culture.
Customer Service/Call Centre
MRI Now
01.2023 - 07.2023
- Handling high volume client enquires
- Collaborating with doctors, insurance companies, employers and other medical service providers.
- Management of patient appointments.
- Facilitating delivery of medical results and a full-service operation.
- Handling and resolving urgent matters and time critical medical appointments.
- Chasing up imaging reports, sending reports out efficiently and effectively.
- Working within deadlines and KPI’s.
- Providing excellent customer service.
- Providing a high degree of attention to detail and accuracy.
- Providing excellent verbal and written communication.
- Providing solutions in response to unique situations.
- PC operations using Microsoft Suite and MRI Now systems.
Dental Assistant/Administration
Oral Health, Queensland Health - NWHHS
05.2018 - 02.2020
- Maintain a clean, sterile, positive environment optimizing patient comfort and safety.
- Liaise with patients and team members.
- Prepare the dental chair and treatment area for dental procedures.
- Assist clinicians during dental procedures including preparation of dental materials and operation of evacuation unit.
- Develop digital and film x-rays.
- Take and pour impressions.
- Monitor equipment inventory, order dental materials, manage dental stock and supplies.
- Prepare and reprocess dental instruments, including sterilisation and disinfection procedures.
- Efficiently manage patient care and administration duties.
- Record information as requested by the clinician on patient records during dental examinations.
- Assist in the smooth running of the dental facility.
- Facilitate administrative tasks and coordinate patient appointments.
- PC Operations using Microsoft Suite and ISOH software.
Administration Officer
Queensland Health, Cloncurry Hospital & Community Health
05.2018 - 02.2020
- Provide a high standard of administrative support to the different areas of the facility including support to Cloncurry Community Health.
- Maintain accurate patient digital records which include confidential and financial information in relation to client’s health status, admissions and discharges.
- Organise and schedule outpatient clinics.
- Arrange and process patient travel claims.
- Answer multiple phone lines, transfer calls to corresponding departments, file patient records and bill accordingly.
- Effectively identify and address a patient’s needs, approach complex situations and resolve problems to maximize efficiency.
- Write business letters, reports or office memoranda using word-processing equipment.
- Attend to visitors and assist other staff in the organisation with their inquiries.
- PC Operations using Microsoft Suite, HBCIS & EDIS software.
Dental Assistant/Receptionist
Dental 206 Fulham Road, Townsville
03.2012 - 04.2018
- Fulfilled the same duties as a dental assistant as mentioned above.
- Exact software, Microsoft Word.
Dental Assistant/Receptionist
Dentocare Dental Practice
02.2009 - 03.2011
- Fulfilled the same duties as a dental assistant as mentioned above.
- Dental for Windows software, Microsoft Word.
Skills
- Problem-solving
- Active listening
- Effective communication
- Time management
- Data entry accuracy
- Team collaboration
- Attention to detail
- Customer service
Referees
- Kim, Letini, Branch Manager, 0458 680 333, Commonwealth Bank
- Crystal, Ball, Branch Manager, 0423 481 942, Commonwealth Bank
- Jillian, Kent, Senior Dental Assistant/Manager, 0405 072 574, Oral Health, NWHHS
Certification
Certificate 3 in Dental Assisting
Affiliations
Volunteer - Ronald McDonald House Charities North Australia - Current
Timeline
Customer Service Representative
Commonwealth Bank
08.2023 - Current
Customer Service/Call Centre
MRI Now
01.2023 - 07.2023
Dental Assistant/Administration
Oral Health, Queensland Health - NWHHS
05.2018 - 02.2020
Administration Officer
Queensland Health, Cloncurry Hospital & Community Health
05.2018 - 02.2020
Dental Assistant/Receptionist
Dental 206 Fulham Road, Townsville
03.2012 - 04.2018
Dental Assistant/Receptionist
Dentocare Dental Practice
02.2009 - 03.2011