Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Salmond

Baldivis,WA

Summary

Highly optimistic and motivated professional who is proficient in all aspects of administration and customer service duties. I strive to achieve positive outcomes and my Defence background ensures punctuality, professionalism and efficiency. I have exceptional time management and communication skills and thrive when working in harmonious environments.

Overview

21
21
years of professional experience

Work History

SENIOR TRAINING COORDINATOR

Gateway Training Academy
09.2023 - Current
  • Development, management, and coordination of qualifications and traineeships over 5 campuses in Western Australia.
  • Demonstrate excellent customer service to all students: respond to enrolment enquiries through various channels including phone, email, social media or in person.
  • Mapping out training plans and schedules, designing and developing training programs for all campuses.
  • Implementation and design of policies and procedures.
  • Streamlined onboarding processes for new staff and ensuring cohesiveness between all campuses.
  • Improved overall organisational efficiency by conducting thorough needs assessments and aligning training initiatives with the business goals.

SENIOR TRAINING COORDINATOR

REACH For Training
12.2021 - 09.2023
  • Demonstrate exceptional customer service: respond to all enquires through various methods
  • Develop class training schedules & training plans in accordance with REACH's delivery strategy
  • Deliver course induction to new students prior to the commencement of their studies
  • Provide ongoing support to learners throughout their learner journey
  • Provide exceptional support to Trainers and Assessors
  • Monitor student attendance and ensure course progression & completion in accordance policy and procedures
  • Ensure all learning resources, materials & stationary are ordered and made available to both learners and Trainers & Assessors in a timely manner
  • Conduct quality checks on all assessment submissions and ensure issues such as missing information, missing documents or assessment evidence, or any other discrepancies are addressed and rectified
  • Maintain meticulous student records, logs, documents, evidence and other information within the student's file and the VETtrack database system
  • Record student's assessment results and other data entry in the VETtrack database system
  • Finalise student's enrolments and classes and issuing of Statement of Attainment, Qualification Certificates and reissue of certificates
  • Develop professional relationships with internal and external stakeholders
  • Design training plans and logbooks IAW unit selections
  • Schedule Trainer and Assessors; assist with attendance lists, packing correct training material, organising venues, inductions, booking travel and accommodation
  • Once Trainer returns from site; processing paperwork with accurate data input and invoicing
  • Enrolling students into online learning platform, monitoring access, providing support, marking assessments, and updating matrix
  • Provide regular trainee progress reports to both the student and employer to maximise outcomes.

TRAINEESHIP COORDINATOR

Down To Earth Training And Assessing
01.2021 - 12.2021
  • Managed traineeship timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced operational work flow by maintaining well-organised documentation systems and updating records accurately as needed.
  • Negotiated contracts successfully with external stakeholders by securing favourable terms while upholding high-quality standards.
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.

RTO ADMINISTRATOR

Down To Earth Training And Assessing
04.2020 - 01.2021
  • Process daily administrative tasks related to ASQA and other compliance frameworks
  • Liaise with local business, apprenticeship providers and other stakeholders to source new enrolments
  • Scheduling regular in-house courses and being able to adapt to everchanging last minute priorities
  • Completion of administrative support within the role, ensuring that DTE operations are maintained and that all required information is delivered and is up to date
  • Highly effective in organising and prioritising assigned work and schedules to accommodate multiple demands, turnaround time requirements, and commitment in a deadline-driven environment
  • Confidently and competently providing face to face customer service, handling phone calls, and a variety of administrative tasks,in order to provide the highest level of support, whilst achieving the highest standards of customer service
  • Regularly providing timely responses relating to progress, issues, or status for information in a timely and accurate manner
  • Constantly maintaining strict confidentiality of any information and sensitive materials received within the organisation
  • Highly efficient in processing invoices, transactions, creating financial reports, and assisting with maintaining computer systems on a daily basis
  • Ensuring compliance and course occupancy
  • Supporting students with accurate course information
  • Managing and coordinating student enrolments
  • Marking online assessments IAW company policies and procedures.

MEDICAL RECEPTIONIST

Tuart Family Practice
08.2018 - 01.2020
  • Oversaw daily administrative processes and staff by operating switchboards; answering customer inquiries by phone and in person; processing applications; billing; managing schedules and appointments; monitoring attendance and KPIs; resource management; records and file maintenance; budgeting; stock management; utilising relevant internal systems, etc
  • Assisted with business improvement plans including assisting in HR procedures; training customer service team and administrative staff; delivering exceptional customer service; and ensuring compliance with all health and safety standards and procedures
  • Built and maintained positive relationships with internal and external stakeholders including customers, vendors, staff, healthcare professionals, pharmacists, and many others
  • Created and implemented healthcare service delivery improvement plans while keeping informed of trends in practice administration and healthcare regulations
  • Monitored health and patient care practices for compliance in health regulations
  • Responded to multiple demands at once and maintained composure
  • Performed other duties beyond the expected role.

BOATSWAINS MATE

Royal Australian Navy
08.2003 - 08.2018
  • Demonstrated superb management of managing life saving equipment and hazardous environment resulting in enhanced realistic instruction
  • Oversaw the equipment safety at the managerial, supervisory and operator levels, generic to all activities throughout Defence
  • Enhanced operational readiness and mission accomplishment by establishing an aggressive occupational safety and health program and maintains safe and healthy working conditions for personnel
  • Expertly guided personnel in the completion of preventive and corrective maintenance checks, ensuring that the system was ready for combat operations
  • Directed, planned, assigned and monitored work performed; executed and controlled training programs; made inspections and took positive action to eliminate unsafe conditions; directed work operation accomplishment within the limits of policies and requirements
  • Maintained all line communications and services, resulting in mission readiness
  • Possesses overall responsibility for the navy's equipment including HMA's ships, submarines and boats
  • Coordinated all administrative and operations facets of the equipment section including work/crew responsibilities and safety management
  • Implemented policies and procedures and ensured a compliant workplace environment in relation to all Local, State and Federal Laws, Legislation and Regulations
  • Served as the Officer of the Watch performing duties such as conducting Engineering Casualty Control Drills and Hazard Risk Assessments
  • Acted as Liason Officer between Senior Sailors and Junior Sailors and as Hazardous Substance Supervisor overseeing recording, reporting and mitigating all risks
  • Attended regularly scheduled qualifications training, periodic instruction, physical agility training and testing
  • Executed daily safety measures to protect personnel, material, tactical military assets, and high values assets
  • Planned work activities to ensure timely performance and compliance with Defence and customer requirements.

Education

CERTIFICATE IV IN BUSINESS ADMINISTRATION -

First Choice Training

CERTIFICATE III IN EDUCATION SUPPORT -

Fast Track Training Australia

CERTIFICATE III IN GOVERNMENT -

Conwal And Associates

CERTIFICATE III IN MARITIME OPERATIONS -

Royal Australian Navy

CERTIFICATE III IN PUBLIC SAFETY -

Royal Australian Navy

Skills

  • Confident decision-making abilities with a knack for understanding the needs of the business or organisation at any given time
  • Accurate data entry first time, every time
  • Loyal and understanding individual with a desire to provide my employer with as much value as possible
  • Effective communicator, which includes listening and talking
  • Flexible and open nature, ensuring all tasks required are completed in a mutually beneficial manner
  • Provides regular and skillful communication to achieve an outcome
  • Takes initiative to begin or complete a task without needing prompting
  • Ability to remain calm and productive under pressure, creating confidence in the team and staff
  • High proficiency with various industry related technology and software
  • Strong abilities to work autonomously, with a desire to stay busy and keep achieving targets
  • Highly skilled with a high emotional intelligence, enabling quick and effective relationship management and relationship building
  • Open to change, adaptable in new and varying circumstances
  • Proficient within a dynamic, fast paced working environment

Timeline

SENIOR TRAINING COORDINATOR

Gateway Training Academy
09.2023 - Current

SENIOR TRAINING COORDINATOR

REACH For Training
12.2021 - 09.2023

TRAINEESHIP COORDINATOR

Down To Earth Training And Assessing
01.2021 - 12.2021

RTO ADMINISTRATOR

Down To Earth Training And Assessing
04.2020 - 01.2021

MEDICAL RECEPTIONIST

Tuart Family Practice
08.2018 - 01.2020

BOATSWAINS MATE

Royal Australian Navy
08.2003 - 08.2018

CERTIFICATE IV IN BUSINESS ADMINISTRATION -

First Choice Training

CERTIFICATE III IN EDUCATION SUPPORT -

Fast Track Training Australia

CERTIFICATE III IN GOVERNMENT -

Conwal And Associates

CERTIFICATE III IN MARITIME OPERATIONS -

Royal Australian Navy

CERTIFICATE III IN PUBLIC SAFETY -

Royal Australian Navy

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Jade Salmond