Jade Seisun
VERMONT,VIC
Summary
Talented Senior Wellness Program Manager skilled in handling administrative, operational and program coordination. Wears many hats to accomplish dynamic objectives.
Currently looking for new challenges and opportunities where I can utilise and maximise my current skills while learning new skills in a forward thinking, supportive and cohesive team environment. Experienced with development, coordination, and management of corporate expo events. An excellent communicator with the ability to work under pressure in fast-paced, time sensitive environments. Proven ability to interact effectively with people of all management levels. Skilled in managing program budget and exceeding departmental KPI’s. Outstanding track record in ensuring customer obligations are met and exceeded. Recognised for hands-on experience in the development and execution of health promotion marketing strategies to support the changing business.
Ready to apply 14 years of experience to new professional challenges with growth-oriented organization.
Overview
14
14
years of professional experience
Work History
Senior Wellness Program Manager
Bupa
01.2011 - 01.2023
- The Senior Wellness Program Manager is responsible for the delivery of industry wellness programs and services to Bupa’s corporate and University clients.
- Accomplished multiple tasks within established timeframes.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained relationships with external partners to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Tracked and reported expenses accurately to manage program budgets.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Monitored programming schedules, conformance to guidelines and quality.
Wellness Program Manager
Bupa
08.2010 - 08.2011
- Maintained detailed documentation on all aspects of programs, creating an accessible knowledge base for future reference.
- Developed and maintained relationships with external partners to facilitate program operations.
- Designed program implementation and maintenance plan.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Tracked and reported expenses accurately to manage program budgets.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
Health Promotion Project Officer
Peak Health Management
02.2010 - 08.2010
- The Health Promotion Project Officer role was to support the Wellness Program Managers with the delivery of wellness programs to corporate clients.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Gathered and organized supporting materials for meetings and project updates.
Customer Sales Coordinator
Nestle
08.2008 - 02.2010
- To effectively accept and process inbound customer orders; develop a relationship to a select group of customers to communicate and develop effective working relationships with the Sales and Administration Teams
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Certificate III Fitness - Fitness
Onfit Training College
01.2020
Bachelor of Science - Nutrition
Endeavour College
Melbourne, VIC12.2008
High School Certificate – Year 12 VCE -
Mount Waverley Secondary College - Middle/Senior Campus
Mount Waverley, VIC12.2000
Skills
- Time Management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Schedule Preparation
- Financial Management
- Customer Service
- Work Planning and Prioritization
- Computer Skills
- Scheduling and Coordinating
- Professional and Courteous
- Good Judgment
Accomplishments
- Received two promotions within two years of employment – promoted from Project Officer to Program Manager within one year, followed with a promotion to Senior Program Manager within the next year. Following on from this, I took a secondment in to the Client Services Team Leader Role in 2015.
- Implemented and coordinated a ‘National Wellness Expo’ for one of Bupa’s key strategic clients.
- Successfully managed the implementation of the largest national Wellness Program within ‘Bupa Wellness’.
- Successfully retained the largest program client for Bupa Wellness (2 consecutive years).
- Successfully managed top 10 Bupa Wellness strategic client.
- Successfully created workflow process to best service client programs.
- Customer Retention – resulting in annual contractual renewals and greatest revenue within department.
References
Provide upon request
Timeline
Senior Wellness Program Manager
Bupa
01.2011 - 01.2023
Wellness Program Manager
Bupa
08.2010 - 08.2011
Health Promotion Project Officer
Peak Health Management
02.2010 - 08.2010
Customer Sales Coordinator
Nestle
08.2008 - 02.2010
Certificate III Fitness - Fitness
Onfit Training College
Bachelor of Science - Nutrition
Endeavour College
High School Certificate – Year 12 VCE -
Mount Waverley Secondary College - Middle/Senior Campus
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