Jade Sharman
Corrimal,NSW
Summary
6 Years of customer service experience and highly motivated and organised individual. Possess a pleasing personality and ability to adapt to a variety of situations. Consistently "getting the job done" and exceeding expectations while ensuring a memorable customer experience. Areas of expertise include customer service, leading the team, preparing daily schedules, money handling, ordering, and stocktaking. Recently completed a Diploma in Travel and Tourism, ready to kick start career and use transferable skills within this sector of work.
Overview
7
7
years of professional experience
Work History
Café Attendant/ Barista
Frank and Beans
03.2019 - Current
- While working as a cafe attendant, completed the tasks:
- Provide exceptional customer service reflecting business standards and core values to improve business.
- Displayed my ability to effectively multitask within a fast-paced environment, providing best quality service and adapting to every standard and procedure.
- Greeted all customers warmly, answered questions, and recommended specials to increase profits.
- Assisted in inventory management, replenishing supplies as needed to avoid shortages or waste. E.g. Completed all ordering of goods and services such as new equipment and all stock take.
- Collaborated with team members to ensure workflow and ensure smooth daily operations. E.g. Always delegating roles to ensure every aspect of the job was covered and to a high standard.
- Accurately operated cash register to process customer payments.
Fast Food Crew Member
KFC
06.2018 - 10.2020
- During this time of employment, completed tasks of :
- Keeping restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift ensuring hygiene is always up to work health and safety standards.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewellery to meet company standards
- Completed task of entering orders into computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
Education
Year 12 Certificate of Education / Higher School Certificate -
Holy Spirit College
Bellambi, NSW12.2021
Diploma of Travel & Tourism -
Flight Centre Travel Academy
Online01.2024
Skills
- Active listening
- Can-do attitude
- Attention to detail
- Customer service skills
- Problem-solving
- Time management
- Management skills
- Team communication
Skills and Behaviours
- Active listening, displayed this in the workforce by always listening to all the customer's wants and needs and adjusting to them.
- Can-do attitude, provided this in work by always going into tasks with a positive outlook to complete anything I set my mind to.
- Attention to detail, showed this within my latte art through being a barista.
- Customer service, showed exceptional customer service through my 5 years of experience.
- Problem solving, showed this by always coming up with a solution to difficulties in the workplace.
References
- Daniel Bennett, 0474797444
- Jess Taylor, Manager Franks and Beans, 0450211277
Hobbies
- Enjoy long walks on the beach
- Healthy habits and exercise daily to stay active and a positive mindset
- Participate in group workout classes to be a part of a team and achieve goals together
Timeline
Café Attendant/ Barista
Frank and Beans
03.2019 - Current
Fast Food Crew Member
KFC
06.2018 - 10.2020
Year 12 Certificate of Education / Higher School Certificate -
Holy Spirit College
Diploma of Travel & Tourism -
Flight Centre Travel Academy
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