Jade Shore
Darch,WA
Summary
My name is Jade I'm 23 years old I have worked at The Coffee Club for 5 years now and have been a shift manager ,barista and waitress for the past 5 years I adapt in problem-solving and staff training. Elevated customer satisfaction and loyalty through exceptional service and high-quality coffee crafting. Excelled in multitasking and team building, ensuring smooth operations and peak performance. Skilled in accurate money handling I'm a very reliable person with a very kind heart and always welling to help others I have a wide range of skills and and open to learning more
Overview
4
4
years of professional experience
Work History
Shift Manager, Barista,Waitress
The Coffee Club
Warwick ,Perth WA
04.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Skills
- Opening and closing procedures
- Training and mentoring
- Accurate money handling
- Shift leadership
- Priority management
- Multitasking
- Reliability
- Team building
- Professionalism
- Staff Training
- Time management abilities
- Problem-solving aptitude
Accomplishments
CERTIFICATE III IN HOSPITALITY
Timeline
Shift Manager, Barista,Waitress
The Coffee Club
04.2021 - Current